Job summary
Legal Services Apprentices will work alongside and take direction from members of the Legal Services Team. The main focus of the role is to provide administrative assistance and support to the team.
Apprenticeship eligibility:
An Apprentice:
Cannot already be on an Apprenticeship or any Government funded training,
Cannot have a qualification at the same or higher level in the same vocational area.
Eligible for funding:
Has been a UK resident for 3 or more years, or
Meets the eligible and valid residency status and permission to work in the UK criteria in Annex A of the linked funding document:-Apprenticeship funding rules 2024 to 2025
**Please note from 1st April 2025 the apprenticeship salary will be as below**
- Year 1 of Apprenticeship:Any age = £7.55/hour
- Year 2 and subsequent years:National Minimum Wage for ageUnder 18 = £7.55/hour18 - 20 yrs. = £10.00/hour21 + yrs. = £12.21/hour
Main duties of the job
In this role the Legal Services Apprentice will gain experience in basic administrative roles by providing support for the Request for Information (RFI) team, Claims (Clinical Negligence, Employee Liability, Public Liability and Compensation and Losses). The role will include inputting of Requests for Information (RFIs) onto Datix, taking telephone calls and messages where appropriate, writing letters using a template, and will develop their skills, knowledge and competence in data analysis and presentation. The role will support achievement of the Level 2 Diploma in Customer Service Practitioner Apprenticeship.
This will be supported through on the job training, guidance and supervision, attendance at relevant training sessions provided by the Trust and the Training Provider and assessment in the workplace.
About us
You will be working within our Legal Team, in an exciting and fast paced working environment dealing with claims, requests for data disclosure and a disparate range of legal enquiries associated with all aspects of NHS services.
The post holder will be supported by the Legal Services Manager and the Head of Legal Services.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications
Essential
- 4 GCSEs or equivalent A*-C (including Maths and English Language)
Desirable
- IT skills demonstrated through a formal qualification
Knowledge
Essential
- Basic working knowledge of Microsoft Word, Excel and Outlook
Desirable
- Microsoft packages, e.g. Access and PowerPoint
Experience
Desirable
- Customer service experience, dealing with people on the telephone and face to face
- Teamwork
Skills and abilities
Essential
- Work with limited supervision, seeking advice where necessary
- Follow instructions
- High level of accuracy and attention to detail
- Work by Trust values
- Caring and compassionate
- Ability to cope with challenging behaviour
- Prioritise
- Good communication
- Good understanding of confidentiality
Desirable
- Ability to work unsupervised
Other
Essential
- Commitment to completion of qualification
- Self-development
Person Specification
Qualifications
Essential
- 4 GCSEs or equivalent A*-C (including Maths and English Language)
Desirable
- IT skills demonstrated through a formal qualification
Knowledge
Essential
- Basic working knowledge of Microsoft Word, Excel and Outlook
Desirable
- Microsoft packages, e.g. Access and PowerPoint
Experience
Desirable
- Customer service experience, dealing with people on the telephone and face to face
- Teamwork
Skills and abilities
Essential
- Work with limited supervision, seeking advice where necessary
- Follow instructions
- High level of accuracy and attention to detail
- Work by Trust values
- Caring and compassionate
- Ability to cope with challenging behaviour
- Prioritise
- Good communication
- Good understanding of confidentiality
Desirable
- Ability to work unsupervised
Other
Essential
- Commitment to completion of qualification
- Self-development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
