The Shrewsbury and Telford Hospital NHS Trust

Telephonist

This job is now closed

Job summary

Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year.

Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Main duties of the job

General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.

To operate a Mitel SX2000 telephone system without supervision.

To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.

To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.

General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.

To take part in a rota system, covering 24-hours, 7 days per week.

To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.

To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.

About us

We are a small team operating across both sites across The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.

Full training will be given.

Date posted

02 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

223-TLP-966

Job locations

The Royal Shrewsbury Hospital

MYTTON OAK ROAD

Shrewsbury

SY38XQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Knowledge and experience

Essential

Keyboard skills and experience

Desirable

Knowledge of medical terminology
Switchboard experience

Skills

Essential

Ability to prioritise work
Ability to show initiative
Communication skills
Team player

Person Specification

Knowledge and experience

Essential

Keyboard skills and experience

Desirable

Knowledge of medical terminology
Switchboard experience

Skills

Essential

Ability to prioritise work
Ability to show initiative
Communication skills
Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

MYTTON OAK ROAD

Shrewsbury

SY38XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

MYTTON OAK ROAD

Shrewsbury

SY38XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)