Job summary
To manage the Urgent Appointment Team, ensuring the provision of an efficient and effective booking service in accordance with National Cancer Waiting Times Guidance and local Trust policies and procedures.
Main duties of the job
Main Duties and Responsibilities
To communicate information with patients, relatives or staff on a variety of departmental matters.
To communicate complicated administrative information to staff from other departments, external contacts.
To communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required
To exercise judgements when dealing with enquiries and to analyses information to resolve problems
May need to communicate with patients, but on non-clinical matters (i.e. appointment times, provide directions or explain local procedures).
T To manage a team's performance or to provide training to others in own discipline (i.e. policies/processes or IT systems)
To develop databases/spreadsheets, to collate or produce reports on a regular basis.
To input data onto relevant systems, required to store and retrieve information or to collate and report data.
Optimise the use of technology for area of own work.
About us
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Job description
Job responsibilities
The post holder will be required to will work as a key member of the team within the department to manage operational issues, taking independent action when necessary including;
a. Recruitment and retention of staff
b. Undertaking annual appraisals
c. Management of sickness
d. Management of annual leave
e. Ongoing review of resources to ensure work is covered at all times
The post holder will work without supervision and manage own workload and that of the Urgent Appointment Team, ensuring that all referrals are managed in accordance with national and local guidelines and that appointments are booked within standard and non-attendance managed appropriately.
The post holder will be responsible for the validation of patients on a cancer waits pathway, ensuring that first appointment adjustments are accurately recorded and all information is correct on the system prior to monthly cancer waits submission.
The post holder will be required to deal with enquiries from GPs, patients, clinicians and other staff groups across the organisation regarding the Urgent Appointment Team.
Job description
Job responsibilities
The post holder will be required to will work as a key member of the team within the department to manage operational issues, taking independent action when necessary including;
a. Recruitment and retention of staff
b. Undertaking annual appraisals
c. Management of sickness
d. Management of annual leave
e. Ongoing review of resources to ensure work is covered at all times
The post holder will work without supervision and manage own workload and that of the Urgent Appointment Team, ensuring that all referrals are managed in accordance with national and local guidelines and that appointments are booked within standard and non-attendance managed appropriately.
The post holder will be responsible for the validation of patients on a cancer waits pathway, ensuring that first appointment adjustments are accurately recorded and all information is correct on the system prior to monthly cancer waits submission.
The post holder will be required to deal with enquiries from GPs, patients, clinicians and other staff groups across the organisation regarding the Urgent Appointment Team.
Person Specification
Qualifications
Essential
- Educated to GCSE including English and Maths or equivalent
- Educated to level of NVQ Level 3 Business Administration / diploma or equivalent level of experience requiring on going on-the job training
Knowledge, Behaviours and Experience
Essential
- Significant office experience
- Experience of working in the NHS
- Computer literacy (eg Microsoft packages - Excel, Word, Powerpoint)
- Confidentiality / Handling Sensitive data
Desirable
- Good working knowledge of NHS systems (E Referrals, Health Roster, Clinical Portal, Careflow)
Skills
Essential
- Able to communicate at various levels of staff
- Demonstrate good verbal and written skills
- Excellent communicator both face to face and on the telephone / teams calls
- Ability to prioritise workload, and plan and organise own time effectively, high standard of time management skills
Desirable
- Experience of communication at patient level
- In depth understanding of national cancer targets
- Leadership and team building skills
Person Specification
Qualifications
Essential
- Educated to GCSE including English and Maths or equivalent
- Educated to level of NVQ Level 3 Business Administration / diploma or equivalent level of experience requiring on going on-the job training
Knowledge, Behaviours and Experience
Essential
- Significant office experience
- Experience of working in the NHS
- Computer literacy (eg Microsoft packages - Excel, Word, Powerpoint)
- Confidentiality / Handling Sensitive data
Desirable
- Good working knowledge of NHS systems (E Referrals, Health Roster, Clinical Portal, Careflow)
Skills
Essential
- Able to communicate at various levels of staff
- Demonstrate good verbal and written skills
- Excellent communicator both face to face and on the telephone / teams calls
- Ability to prioritise workload, and plan and organise own time effectively, high standard of time management skills
Desirable
- Experience of communication at patient level
- In depth understanding of national cancer targets
- Leadership and team building skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
Royal Shrewsbury Hospital
Mytton Oak Road, Shrewsbury
Shrewsbury
SY3 8XQ
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
