Women & Children's Administration Manager

The Shrewsbury and Telford Hospital NHS Trust

This job is now closed

Job summary

Previous applicants need not apply

The post holder will be responsible for ensuring an efficient provision of Support Services within the county-wide Women & Children's Division. This includes providing day-to-day management to all Secretarial, Administrative and Clerical Services working in conjunction with a part time Assistant Administration Manager. The post holder controls and manages the associated pay and non-pay budget. The post holder will work closely with the Women & Children's Operational Managers to ensure efficient and effective management of all resources to deliver safe, high quality and effective services in an environment of continuous improvement.

Main duties of the job

Manage defined areas of responsibility on a day-to-day basis ensuring delivery of a high-quality service to Client, Consultants, Clinicians, Senior management and other key stakeholders.
Identify areas in which the service may be improved and initiate such improvements once agreed with the management team.
Develop and review policies and guidelines relating to work practices, security, and areas within remit.
Ensure there is appropriate cost-effective staffing cover at all times to ensure an efficient and effective service is provided.
Manage and participate in the staff recruitment and selection process.
Providing and analysing information in relation to the workload resource utilisation and performance of non-clinical staff.
Responsible for the effective timely handling of complaints within area of remit.
Ensuring staff receive appropriate development and mentorship as appropriate. Ensure there is regular, appropriate, and continuing appraisal of staff under your supervision, and good and effective communication through Team Briefing.
Identification of development and training needs to staff. Securing course places where necessary, co-ordinating the provision of departmental contributions to the overall Unit Training Plans.
Monitor waiting list performance against national and local targets.
Ensure staff contribute appropriately to the 18-week RTT pathway.

About us

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

Date posted

04 September 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

223-WCA-135-C

Job locations

The Princess Royal Hospital

Apley Castle

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education / Training

Essential

Educated to degree level, or equivalent experience
Evidence of professional/managerial development relevant to post
Committed to continuous managerial/professional development

Desirable

HND/NHC Business Management
NVQ Level 4

Skills and Aptitude

Essential

Excellent communication Skills, in particular sensitivity and effective listening
Ability to motivate and negotiate with teams and individuals in a large department
Excellent interpersonal skills
Experience with change management processes

Knowledge

Essential

Knowledge of good practice and systems of work within relevant field

Desirable

Knowledge of NHS policies
Knowledge of secretarial practices and procedures

Person Specification

Education / Training

Essential

Educated to degree level, or equivalent experience
Evidence of professional/managerial development relevant to post
Committed to continuous managerial/professional development

Desirable

HND/NHC Business Management
NVQ Level 4

Skills and Aptitude

Essential

Excellent communication Skills, in particular sensitivity and effective listening
Ability to motivate and negotiate with teams and individuals in a large department
Excellent interpersonal skills
Experience with change management processes

Knowledge

Essential

Knowledge of good practice and systems of work within relevant field

Desirable

Knowledge of NHS policies
Knowledge of secretarial practices and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information