IT Service Desk Technician

The Shrewsbury and Telford Hospital NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a highly motivated individual to join the Shrewsbury & Telford NHS Trust (SaTH) Digital Services IT Service Desk on a temporary contract which will run to the 31.03.2024.

The successful candidates will be the face of Digital Services and will be the the first point of contact for all end users to ensure all IT service users receive an efficient and responsive and professional service.

You will provide a customer centric service with the aim of resolving incidents and service requests at the first point of contact and embedded following ITIL processes.

This role will include being part of an out of hours IT Service Desk on call rota and therefore a clean drivers license will be required and subject to check at interview stage.

Main duties of the job

Day to day duties will include but not exhaustive to;

Experience working in a busy IT Service Desk environment
Experience in problem solving in a mixed computing environment
Experience of working in a service delivery function
Influencing the application of IT to working practices
Experience of IT systems administration
Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
Flexible attitude to the prioritisation of workload (to support the dynamic nature of the service)
Multi-tasking ability required to deal with multiple incidents awaiting resolution

About us

The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive and resilient service on which customers can rely upon.

Date posted

28 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum/pro rata

Contract

Fixed term

Duration

7 months

Working pattern

Full-time

Reference number

223-SDT-584

Job locations

The Princess Royal Hospital

Apley

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Experience

Essential

Proven experience in Problem solving and Diagnostics
Proven IT Service Desk Experience
Experience of working in a service delivery function
Experience of IT systems administration

Desirable

NHS Experience
Understanding of ITIL working practices
Experience of testing newly developed software and reporting problems / issues
Experience of Customer Relation Management

Skills & Knowledge

Essential

Excellent written and communication skills
Broad knowledge of IT
Proven knowledge of supporting OS Win 7 and Win10
Proven knowledge of supporting iOS devices

Qualifications

Essential

Educated to GCSE Level

Desirable

ITIL Qualification
Relevant IT specialist course

Person Specification

Experience

Essential

Proven experience in Problem solving and Diagnostics
Proven IT Service Desk Experience
Experience of working in a service delivery function
Experience of IT systems administration

Desirable

NHS Experience
Understanding of ITIL working practices
Experience of testing newly developed software and reporting problems / issues
Experience of Customer Relation Management

Skills & Knowledge

Essential

Excellent written and communication skills
Broad knowledge of IT
Proven knowledge of supporting OS Win 7 and Win10
Proven knowledge of supporting iOS devices

Qualifications

Essential

Educated to GCSE Level

Desirable

ITIL Qualification
Relevant IT specialist course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.