The Shrewsbury and Telford Hospital NHS Trust

Emergency Department Clerical Officer

Information:

This job is now closed

Job summary

We currently have vacancies at The Royal Shrewsbury Hospital Emergency Department Reception and Ward Clerk team. The successful applicant will be part of a group of employees which comprises of medical, nursing and administrative staff who provide a high standard of service to patients and relatives attending the departments.

The successful applicants will need to have experience of delivering a high standard of customer service in a customer facing role; possess good IT skills and remain calm under pressure. A good telephone manner, confidence and a positive way of working is essential.

You will be required to be flexible within the contracted hours in order for the service to be fully covered. Full training will be provided for all candidates.

The working hours will be discussed at interview, however, these will be worked on a 24-hour varied shift pattern, which could include days 8am-8pm, Christmas day, weekends, bank holidays and night shifts 8pm-8am. Cross site working could be required at times.

Main duties of the job

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, and to provide information for patients, relatives and internal and external agencies, on A&E status.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

About us

The Emergency Departments at The Shrewsbury and Telford Hospital NHS Trust provide 24 hour emergency care to the people of Shropshire and Mid Wales. As a department, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

Details

Date posted

13 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

223-EDC-568

Job locations

The Royal Shrewsbury Hospital

Shrewsbury

SY3 8XQ


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

  • Educated to GCSE standard with Maths and English Language at grades 9-4/ equivalent

Desirable

  • Information Governance training
  • ECDL
  • NVQ 2 Business Admin or equivalent experience

Experience

Essential

  • Experience with computer database input and related equipment
  • Good keyboard skills
  • Data entry experience
  • General office experience of photocopiers, faxes, printers etc.
  • Telephone Reception duties

Desirable

  • Good working knowledge of SEMA system

Skills/ Knowledge

Essential

  • Good communication skills
  • Understanding of confidentiality

Desirable

  • Customer Care training
Person Specification

Qualifications

Essential

  • Educated to GCSE standard with Maths and English Language at grades 9-4/ equivalent

Desirable

  • Information Governance training
  • ECDL
  • NVQ 2 Business Admin or equivalent experience

Experience

Essential

  • Experience with computer database input and related equipment
  • Good keyboard skills
  • Data entry experience
  • General office experience of photocopiers, faxes, printers etc.
  • Telephone Reception duties

Desirable

  • Good working knowledge of SEMA system

Skills/ Knowledge

Essential

  • Good communication skills
  • Understanding of confidentiality

Desirable

  • Customer Care training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

A&E Reception Manager

Kathy Gough

kathy.gough3@nhs.net

01952641222

Details

Date posted

13 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

223-EDC-568

Job locations

The Royal Shrewsbury Hospital

Shrewsbury

SY3 8XQ


Supporting documents

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