ENT Support Secretary

Job summary

Due to promotion within the organisation another exciting opportunity has arisen in the ENT Secretariat, based at The Princess Royal Hospital, Telford. We have one part time position available which is for 21.5 hours per week.

The post holder will undertake general support duties within the ENT team, helping to ensure an efficient and well-rounded service is provided. The post holder will be expected to work accurately to deadlines with the ability to manage and prioritise their own workload, after training.

This post will include all aspects of secretarial duties, predominantly audio transcribing patient letters, alongside scanning and any other support tasks requested by the Medical Secretaries, or Supervisor.

The ability to plan and prioritise a varied workload is essential, as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels. The successful applicant will work as part of a team and will gain valuable experience in the day-to-day management of busy Medical Secretaries offices.

4 GCSE (C and above) or equivalent and RSA Stage 3 typewriting, word processing or equivalent is required. Please note that a 10 minute audio typing test will be undertaken as part of the interview process.

Main duties of the job

Using Microsoft Office application, produce clinical correspondences with audio transcription.To include communication to General Practitioners and other health professionals, clinical letters, notes and discharge summaries.Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent mannerArrange and service meetings as requiredEnsure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.To adhere to agreed policies, procedures and protocols.Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory actionOpening and dealing with incoming correspondences as appropriate

About us

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families.

We employ more than 6,000 people, and hundreds of colleagues and students from other organisations also work in our hospitals. We benefit from around 1,000 wonderful volunteers, and our main charitable partners are the League of Friends at The Royal Shrewsbury Hospital, Friends of The Princess Royal Hospital, and the Lingen Davies Cancer Appeal which is based at The Royal Shrewsbury Hospital.

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Apley Castle

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Apley Castle

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

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