The Shrewsbury and Telford Hospital NHS Trust

Support Coordinator

This job is now closed

Job summary

We have an exciting opportunity for a Band 3 Support Coordinator to join the Head & Neck team. The post is 37.5hrs per week. The post is based at The Princess Royal Hospital, Telford, however, there is an expectation that the successful applicant may be required to cross site work at The Royal Shrewsbury Hospital.

The successful applicant willsupport the Head & Neck and Ophthalmology coordinators and the wider management team to ensure the smooth delivery of a quality patient focused service.

The post holder will work with the Head & Neck and Ophthalmology coordinators within the Head & Neck and Ophthalmology Centre, as well as together with all Trust employees in delivering the Trust's overall strategic objectives.

The post holder will work with the management team to ensure consistent delivery of required 18 week RTT, 28 day cancelled operation and 31 and 62 day cancer standards.

Main duties of the job

Prioritisation and delegation of workload as directed by the Centre co-ordinators.
Preparation, typing and distribution of information reports as required supporting the work of the centre co-ordinators within the centre.
The collating of information and population of SQL/PTL reports used to monitor performance and manage demand and capacity for specialities within the centre.
Follows relevant office policies and procedures with particular acknowledgment of the trusts patient access policy.
To work with the centre co-ordinators and operational management team to implement best practice within the centre.
To provide 18 week clock validation support to the co-ordinators.
To take personal responsibility for self-development with regard to keeping up to date with computer software and NHS issues.
To perform all duties in line with the Trust's Equal Opportunities Policy.
Ensure confidentiality on all matters obtained during the course of employment.

About us

We promote a friendly and approachable team atmosphere to ensure everyone is able to hit their targets and deliver the service we all want to provide. We also offer a supportive environment for every member of the team to develop and achieve their potential. The Shrewsbury and Telford Hospital NHS Trust; an organisation that strives to provide high quality, safe care for our patients in an environment which our staff are proud to work in.

Date posted

25 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

223-SCR-002

Job locations

The Princess Royal Hospital

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education /Training

Essential

4 GCSE's (C and above) or equivalent
NVQ level 3 or equivalent qualification or experience

Experience and Attainments

Essential

Knowledge of RTT
Knowledge of software programs

Desirable

Knowledge of PAS systems
Experience of NHS working practices

Skills and Aptitudes

Essential

High standard of grammar and spelling

Desirable

Knowledge of NHS performance standards relating to Cancer and 18 week referral to treatment times

Knowledge

Essential

Understanding of confidentiality/data protection issues.

Desirable

Knowledge of NHS policies

Person Specification

Education /Training

Essential

4 GCSE's (C and above) or equivalent
NVQ level 3 or equivalent qualification or experience

Experience and Attainments

Essential

Knowledge of RTT
Knowledge of software programs

Desirable

Knowledge of PAS systems
Experience of NHS working practices

Skills and Aptitudes

Essential

High standard of grammar and spelling

Desirable

Knowledge of NHS performance standards relating to Cancer and 18 week referral to treatment times

Knowledge

Essential

Understanding of confidentiality/data protection issues.

Desirable

Knowledge of NHS policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)