The Shrewsbury and Telford Hospital NHS Trust

Urgent Appointments Coordinator

This job is now closed

Job summary

We are looking for an enthusiastic and motivated individual to join the Cancer Services Team to provide administrative support within the two week wait referrals office based at The Royal Shrewsbury Hospital.

The successful applicant will be patient focused; have excellent communication and organisational skills; be familiar with all of the Trust's computer systems including Somerset and have excellent IT skills including Excel. Previous experience of administrative and telecoms work is essential to the role as well as a resilience to deal with the fast pace of the role and the emotional and sometimes distressing nature of cancer.

Applicants are advised that this vacancy may close early depending on the volume of applications received.

Main duties of the job

To undertake booking and scheduling duties in the 2WW Office - patients to be contacted by telephone
The delivery of a patient cancellation/postponement service
Using Trust systems PAS, SEMA, ERS and Somerset Cancer Register
Develop & maintain effective communication skills liaising with patients, GP's and internal/external contacts
Responsible for ensuring that the booked appointment is made within the designated time limit
Responsible for ensuring that new patient clinics are booked to their maximum capacity
Responsible for the checking and registering of new patient referrals and the distribution of letters for grading by individual consultants
To meet performance standards specific to the area they are working in
Maintain patient confidentiality at all times
Work within well defined boundaries, using initiative to make planning decisions as required. They will have access to manager / supervisor at all times
To be responsible for assisting in the training of new staff

About us

The successful applicant will be joining the Urgent Appointments (2WW) team based at The Royal Shrewsbury Hospital. The team is a small, dynamic team of 5 Coordinators and 1 Team Leader but also part of the larger Cancer Services Department. As a department we work closely with the clinical team within the trust to promote a friendly, approachable and supportive atmosphere to deliver a high standard service.

Date posted

03 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

223-UAC-353

Job locations

The Royal Shrewsbury Hospital

Mytton Oak House

Shrewsbury

SY3 8XQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications/Education

Essential

English GCSE at Grades 9 - 4 (or equivalent) or equivalent qualification or experience
NVQ 2/3 or equivalent level of knowledge and experience

Desirable

Maths GCSE at Grades 9 - 4 (or equivalent) or equivalent qualification or experience

Previous Experience

Essential

Administrative Experience
Experience of working with Software Programmes
Experience of dealing with patients/clients

Skills and Knowledge

Essential

Computer literate with IT skills, eg, use of Microsoft Office

Desirable

Understanding or knowledge of booking processes across primary and secondary care
Knowledge of the choose and book system

Person Specification

Qualifications/Education

Essential

English GCSE at Grades 9 - 4 (or equivalent) or equivalent qualification or experience
NVQ 2/3 or equivalent level of knowledge and experience

Desirable

Maths GCSE at Grades 9 - 4 (or equivalent) or equivalent qualification or experience

Previous Experience

Essential

Administrative Experience
Experience of working with Software Programmes
Experience of dealing with patients/clients

Skills and Knowledge

Essential

Computer literate with IT skills, eg, use of Microsoft Office

Desirable

Understanding or knowledge of booking processes across primary and secondary care
Knowledge of the choose and book system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak House

Shrewsbury

SY3 8XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak House

Shrewsbury

SY3 8XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)