Job summary
This is a really exciting time to join our team and help shape the expansion of our Bereavement Service as a Bereavement Officer, which is a newly created role in our department at the Princess Royal Hospital in Telford. The post holder must possess excellent communication skills, be empathetic and caring with the ability to provide a professional and co-ordinated bereavement service to the relatives, carers, friends, and legal representatives of patients who die in the Shrewsbury and Telford Hospital NHS Trust.
The role involves contact with a wide variety of professions, both internally and externally to the trust. In addition, the successful candidates will work collaboratively with the Medical Examiner Service to ensure paperwork is reviewed and completed in a timely manner. You will be able to use your own initiative and have an eye for detail. Being computer literate and be experienced in your practical understanding of Microsoft Office applications. You will be able to work to tight deadlines, changing and challenging situations, whilst maintaining a professional and calm demeanour and maintaining your attention to detail. Be able to handle a number of tasks simultaneously and complete all of the tasks in an effective manner.
Although this role is advertised to work from the Princess Royal Hospital, Telford, at times to meet the needs of the service, applicants will be expected to work across both hospital sites (RSH & PRH)
Main duties of the job
To have an overview and when necessary, maintain the process for receiving all deceased records from clinical areas to ensure timely review of the case by the Medical Examiner Team and support the Bereavement Administrator with this function.
Maintain a robust process for referring deaths to the Medical Examiner Service.
Support the Bereavement Administrator in handling calls from highly emotive and distressed relatives.
Ensure that UK death certification and coronial process is adhered to throughout deceased pathway.
This role requires cross cover from both hospital sites, to meet the needs of the service.
About us
The Bereavement & Medical Examiner Office is a team of knowledgeable & dedicated staff who are committed to helping and supporting family members following the death of a patient in our care. You will benefit from joining a small and friendly team who look out for each another and due to the nature of our work we ensure our colleagues are supported in their roles. We work with staff at all levels and with various internal and external stakeholders and in doing so, you will build a rapport with interdependent departments and services which will expand your knowledge base, skills and experience.
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attachment to this advert entitled Job Pack.
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attachment to this advert entitled Job Pack.
Person Specification
Qualifications
Essential
- Educated to NVQ level 4/Diploma in business administration or equivalent demonstrable experience in administrative practice.
- Evidence of continuing professional development
Desirable
- Certificate in bereavement counselling
Experience & Knowledge
Essential
- Experience in working with grief and loss and dealing with patients/public
- Knowledge of the death certification process and registration requirements
- Experience in multiagency working and across organisational boundaries
- General knowledge of clinical/medical terminology
Desirable
- Knowledge of the Medical Examiner Service, its role and purpose.
- Knowledge of the Coroners and Justice Act 2009
Skills
Essential
- Demonstrable experience of advanced level of IT literacy with experience of using a range of IT applications, particularly, Microsoft Outlook, Word, Excel, PowerPoint & OneDrive.
- The ability to communicate effectively with a wide range of stakeholders, including the recently bereaved both remotely and in perso
Person Specification
Qualifications
Essential
- Educated to NVQ level 4/Diploma in business administration or equivalent demonstrable experience in administrative practice.
- Evidence of continuing professional development
Desirable
- Certificate in bereavement counselling
Experience & Knowledge
Essential
- Experience in working with grief and loss and dealing with patients/public
- Knowledge of the death certification process and registration requirements
- Experience in multiagency working and across organisational boundaries
- General knowledge of clinical/medical terminology
Desirable
- Knowledge of the Medical Examiner Service, its role and purpose.
- Knowledge of the Coroners and Justice Act 2009
Skills
Essential
- Demonstrable experience of advanced level of IT literacy with experience of using a range of IT applications, particularly, Microsoft Outlook, Word, Excel, PowerPoint & OneDrive.
- The ability to communicate effectively with a wide range of stakeholders, including the recently bereaved both remotely and in perso
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
