The Shrewsbury and Telford Hospital NHS Trust

Digital System Support Officer

Information:

This job is now closed

Job summary

*The banding for this vacancy is subject to agenda for change*

An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NHS Trust (SaTH) for an enthusiastic and energetic individual to join the Information Technology (IT) Team. This is an excellent time to join our team as we embark upon the delivery of a digital transformation roadmap across the organisation.

As a Digital System Support Officer you will provide support to end users of the Electronic Patient Record (EPR) applications and will therefore be required to have in depth knowledge of EPR applications.

Experience in the use and support of clinical/EPR systems would be an advantage.

Main duties of the job

This role will support the Digital System Administrators to maintain EPR applications to ensure continuity of service and resolution of technical issues.

  • Providing support to all Trust and other supported users and will therefore be required to have in depth knowledge of EPR applications
  • Providing first & second line support for EPR applications recorded via the IT Service Desk via remote and onsite support
  • Liaising with other teams and departments to ensure issues are resolved
  • First & second-line technical support for EPR applications and other Trustwide clinical IT systems and software
  • Responding to IT Service desk calls, deciding on relevant method of help and negotiate and agree call priorities
  • Analyse situation/information to identify and resolve a range of problems including computer issues, application problems, data errors, change requests
  • Understanding and interpreting the complex issues presented by users to best assess an appropriate response

About us

Working as part of the Digital Systems team within the IT Department at the Shrewsbury Business Park SaTH Offices, but with some travel and coverage at other SaTH sites, including The Princess Royal Hospital, Telford and the Royal Shrewsbury Hospital.

Digital Services includes a wide range of teams; Application/Interface Development, Business Change, Digital System Administration, Training, Technical Infrastructure, Cyber Security, Data Warehouse, Service Desk and Desktop support. The teams must work closely together to deliver projects, maintain systems and respond to incidents.

The Government has formally announced that it intends to introduce regulations that will require any individuals employed by the NHS where their role involves patient contact, to be fully vaccinated (1stand 2nddose) against COVID-19 by1stApril 2022. To achieve this the successful applicant must have had their 1st COVID-19 vaccination by3rdFebruary 2022. Therefore, full COVID-19 vaccination will be a condition of employment unless an individual is medically exempt. We will ask for proof of vaccination during the recruitment process.

Details

Date posted

26 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

223-DSS-1064-A

Job locations

Shrewsbury Business Park

Douglas Court Anchorage Avenue

Shrewsbury

SY2 6LG


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications/Education

Essential

  • Educated to A level or above (A-level, NVQ, CertHE) or equivalent experience

Experience

Essential

  • Experience of working in a large acute trust
  • Experience of working in a large organisation with a wide range of staffing levels and being able to liase with levels from admin staff to senior staff
  • Strong experience in influencing the application of IT to working practices
  • Experience of working with a range of staffing groups including clinicians, nursing/managers

Desirable

  • Experience of diagnostic and fault resolution across a mixed computing environment
  • Experience of NHS Patient Administration Systems or clinical systems

Skills and Knowledge

Essential

  • Proficient in the use of MS Office (Word, Excel, Visio, Project) and Email and Internet
  • High level of interpersonal skills, including active listening and understanding
  • Ability to prioritise and plan use of resources
Person Specification

Qualifications/Education

Essential

  • Educated to A level or above (A-level, NVQ, CertHE) or equivalent experience

Experience

Essential

  • Experience of working in a large acute trust
  • Experience of working in a large organisation with a wide range of staffing levels and being able to liase with levels from admin staff to senior staff
  • Strong experience in influencing the application of IT to working practices
  • Experience of working with a range of staffing groups including clinicians, nursing/managers

Desirable

  • Experience of diagnostic and fault resolution across a mixed computing environment
  • Experience of NHS Patient Administration Systems or clinical systems

Skills and Knowledge

Essential

  • Proficient in the use of MS Office (Word, Excel, Visio, Project) and Email and Internet
  • High level of interpersonal skills, including active listening and understanding
  • Ability to prioritise and plan use of resources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Shrewsbury Business Park

Douglas Court Anchorage Avenue

Shrewsbury

SY2 6LG


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Shrewsbury Business Park

Douglas Court Anchorage Avenue

Shrewsbury

SY2 6LG


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

IT Business Administrator

Yvonne Williams

yvonne.williams25@nhs.net

01743261000

Details

Date posted

26 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

223-DSS-1064-A

Job locations

Shrewsbury Business Park

Douglas Court Anchorage Avenue

Shrewsbury

SY2 6LG


Supporting documents

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