Job summary
***Please note the banding for this position is subject to AfC Evaluation***
The Communications team provides the full range of corporate communications, including internal communications, creative and marketing services, event management, stakeholder and media relations for The Shrewsbury and Telford Hospital NHS Trust.
Under the direction of the Senior Communications Manager, the successful candidate will provide general day-to-day communications and engagement support for the team, including supporting internal and external campaigns and projects that utilise a range of different channels for different audiences. They will be responsible for several individual projects from start to completion. Projects will be wide and varied and include high-level corporate projects, day-to-day communications, online services (intranet, internet and social media) and a variety of other regular and bespoke communications.
The role will take a lead on event coordination and the post holder will be expected to use their creativity and project management skills to deliver engaging and targeted events to a range of stakeholders.
Main duties of the job
- Provide a high-standard communications service from start to completion for a wide range of internal and external communications to timescales, deadlines and within budgetary requirements under the guidance of the Senior Communications Manager.
- Ensure that all information - from corporate information to news updates and positive messages - can easily flow through the organisation.
- Take a proactive approach to communications and engagement, with regular horizon scanning to help the communications team's activities have the maximum impact and remain cutting-edge.
- Liaise with clinical and operational management, providing advice, writing, and issuing statements and ensuring a consistency of messaging in all media communications.
- Take a lead on specific campaigns (both internal and external facing) and produce creative and innovative ideas, including filming and editing video, to deliver the message. Ensuring that the right message is in the right channel at the right time.
- Support the communications team and other departments in planning, managing and communicating staff recognition activities, including awards and awareness days.
- Use a range of digital and IT software programmes and providing training for other team members, including media monitoring, design, digital and website software.
About us
As part of the team you will be responsible for ensuring that our day-to-day communications activity is delivered on time, to a high quality and with a creative mindset. You will work as part of the team to support a caring and learning culture that supports the service to be the best it can be and enables the Trust to deliver its values.
Flexibility, creativity and collaboration skills are a must. The post holder will be expected to work with internal and external "customers" to understand their requirements, manage their expectations and deliver results in a busy communications service. Collaborating closely with diverse groups and individuals, the ideal candidate will possess excellent interpersonal skills, strong diplomacy, influencing skills and self-confidence.
Job description
Job responsibilities
Please see the attached Job Pack for full a description of the duties and responsibilities for this role.
Job description
Job responsibilities
Please see the attached Job Pack for full a description of the duties and responsibilities for this role.
Person Specification
Qualifications
Essential
- Relevant degree level qualification or equivalent professional communications qualification or experience.
Desirable
- Evidence of continuing professional development with strong communications and engagement element.
Knowledge, behaviours and experience
Essential
- Experience of working in a highly pressured, deadline-driven and customer-focused environment, delivering a high volume of work within timescales, deadlines and within budget.
- Knowledge and experience of a wide area of communication techniques, including new advances in technology within the field.
- Experience of delivering communications strategies, plans and campaigns.
- Experience of writing for internal audiences, including email newsletters
- Experience of planning, delivering and supporting a range of events, for example, awards and both virtual and face-to-face.
Desirable
- Experience of working in the NHS.
- Experience of Google Analytics and SEO best practice.
- Previous experience of working and building relationships with partner organisations.
Skills
Essential
- Highly organised, skilled at prioritising conflicting deadlines and the work of others, remaining efficient under pressure and flexible to unexpected demands.
- Have excellent verbal and written skills, able to write copy to a high standard and in plain language. Producing creative copy for a range of communications, including the ability to edit the work of others.
- Project management skills.
Desirable
- Confident in using and advising on the latest digital tools, including video, podcast, virtual meeting platforms and social media tools.
Person Specification
Qualifications
Essential
- Relevant degree level qualification or equivalent professional communications qualification or experience.
Desirable
- Evidence of continuing professional development with strong communications and engagement element.
Knowledge, behaviours and experience
Essential
- Experience of working in a highly pressured, deadline-driven and customer-focused environment, delivering a high volume of work within timescales, deadlines and within budget.
- Knowledge and experience of a wide area of communication techniques, including new advances in technology within the field.
- Experience of delivering communications strategies, plans and campaigns.
- Experience of writing for internal audiences, including email newsletters
- Experience of planning, delivering and supporting a range of events, for example, awards and both virtual and face-to-face.
Desirable
- Experience of working in the NHS.
- Experience of Google Analytics and SEO best practice.
- Previous experience of working and building relationships with partner organisations.
Skills
Essential
- Highly organised, skilled at prioritising conflicting deadlines and the work of others, remaining efficient under pressure and flexible to unexpected demands.
- Have excellent verbal and written skills, able to write copy to a high standard and in plain language. Producing creative copy for a range of communications, including the ability to edit the work of others.
- Project management skills.
Desirable
- Confident in using and advising on the latest digital tools, including video, podcast, virtual meeting platforms and social media tools.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
