Telephonist

The Shrewsbury and Telford Hospital NHS Trust

This job is now closed

Job summary

Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year.

Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.

Main duties of the job

General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.

To operate a Mitel SX2000 telephone system without supervision.

To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.

To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.

To take part in a rota system, covering 24-hours, 7 days per week.

To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.

To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.

About us

We are a small team operating across both sites.

Full training will be given

We ask all staff members to adhere to Trust guidelines and policies with the emphasis on being clear and transparent and to have a voice.

Date posted

05 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum/pro rata

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

223-TEL-989

Job locations

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Knowledge

Essential

Working knowledge of Mitel System
Working knowledge of Stanley Blick paging system

Skills

Essential

Medical Terminology
Communication skills
Keyboard skills
Switchboard experience

Person Specification

Knowledge

Essential

Working knowledge of Mitel System
Working knowledge of Stanley Blick paging system

Skills

Essential

Medical Terminology
Communication skills
Keyboard skills
Switchboard experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information