Entrance Building Support Staff

Job summary

The post holder is responsible for screening all social & official visitors, contractors, staff and vehicles prior to entry, ensuring only authorised individuals gain access to the secure perimeter.

The role plays a critical part in safeguarding patients, staff & the public by ensuring security services are delivered in full compliance with Trust policies, local operational procedures (LOPs), emergency procedures (EPs) & contingency plans.

Duties include conducting hospital-wide patrols & security checks, testing perimeter systems including PIDs & FST, securing contractor sites, & maintaining accurate key control processes through daily inspections & audit activity.

Operational responsibilities extend to the control room, where the post holder monitors security systems, responds to incident & fire alarms, manages access control systems, oversees patient, visitor and vehicle movements, & ensures patients are accounted for at all times.

Accurate record keeping is essential, including logging confiscated items, lost property, incident reports (IR1/SIRs), & producing chronological event logs when required.

The post holder supports visitor management processes, including facilitating social and official visits, maintaining access control databases, supervising child visits in line with risk assessments, and undertaking escort duties where required. Participation in designated search teams, including passive and active dog deployments, forms part of the security function.

Main duties of the job

The post holder will be responsible for screening social / official visitor, contractors, staff and vehicles on entry to the hospital, and that they are authorised to enter the secure perimeter in accordance with security operational policies and procedures.

Safeguard that security services are delivered in compliance with Trust policies, local operational procedures and emergency contingency plans, undertake security checks and patrols in accordance with Trust policies and procedures.

Support operations within Security Directorate in accordance with appropriate skills and training. Undertake operational duties within the control room ensuring that site security is maintained through monitoring security systems, responding to incident / fire alarms within the hospital and external hospital buildings, controlling patient / visitors/ vehicle and contractor's movement within the secure perimeter, and ensure that patients are accounted for at all times.

Represent Entrance building services in accordance with the trust values. Promote equality and diversity, treat everyone with whom they come into contact with, with dignity and respect, acknowledge others different perspectives and recognise and report behaviour that undermines equality and diversity.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.