Job summary
A rare and exciting opportunity has arisen to join the North West London Urgent Community Response Single Point of Access. Bringing together eight different Urgent Community Response services across eight boroughs to provide a swift and reliable clinical advice and referrals service to our London Ambulance (LAS) and NHS 111 colleagues. This is an exciting time as we trial an initiative to co-locate with LAS colleagues for mutual learning and to benefit service users.
As a part of our team you will undertake a supportive triage role for referrals coming from 111, LAS crews with patients and the LAS Clinical Hubs. This role is currently undertaking a trial of co-located working with our LAS colleagues at the LAS clinical hub in Clinical Hub Pinner Ambulance Station, 167 Imperial Drive, Rayners Lane, Harrow HA2 7HD, moments from Rayner's Lane tube station. The alternative work base staff is St Bernard's Hospital, Ealing near an Elizabeth Line station and bus routes.
Please note, although this role is not directly patient facing, we aim to make this role rotational to rotate to patient facing roles within Ealing UCR and Ealing Discharge hub to support staff development.
Main duties of the job
As a Band 7 Urgent Community Response Practitioner you will:
- Provide the highest level of clinical leadership to referrers and team members.
- Offer excellent customer service and ensuring that the most appropriate clinical outcome is reached.
- Be a point of clinical advice and guidance for callers from NHS 111 / LAS Crews or Clinical Hub staff, and NWL UCR staff
You will additionally be expected to be able to (although some of these may not form a regular part of your role):
- Develop your clinical skills into a more well-rounded holistic approach to patient care.
- Develop new skills outside of your normal scope of practice including skills from Paramedicine, Nursing, Physiotherapy and Occupational therapy.
- Supervise team members and students.
- Attend in-service training and have Continued Professional Development opportunities
- Contribute to reports for each service.
- Contribute to service and criteria development pro-actively.
The NWL UCR SPA works 7 days a week from 8:00am until 20:00. You will be expected to work weekends and bank holidays although these will be distributed throughout the team. A shift consists of 12-hour day, including dynamic rest periods.
For this post, the following are essential:
- A high level of clinical and managerial leadership
- Excellent communication skills
- Excellent clinical knowledge and assessment skills
- Current HCPC/NMC registration
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Clinical Reasoning In Physical Assessment course or equivalent demonstratable experience
- Registered: Nurse / Paramedic / Physiotherapist / Occupational Therapist / Pharmacist
Experience
Essential
- Post registration experience in a UCR / Rapid Response environment within an MDT
- Experience of undertaking assessments in the community with long term conditions
- Experience triaging referrals to UCR service.
- Able to give advice and signposting to stakeholders across a wide range of knowledge, i.e doctors / paramedics / nurses / carers etc.
Desirable
- Experience of leading on QSIR/quality improvement projects
- Experience of training and providing supervision
Knowledge
Essential
- Complex clinical decisions including a sound working knowledge of capacity and consent.
- Knowledge of clinical governance processes
- Excellent understanding across a range of patient conditions, including frailty, medical, surgical, cardiac, acute on chronic etc
- Knowledge of frailty and impact on wider health determinants
- Understanding of admission avoidance
Skills
Essential
- Advanced clinical decision making skills
- Able to communicate highly complex information with an excellent telephone manner
- Able to manage difficult situations and conflicting opinions
- Able to adapt to the changing needs of the service
- A good aptitude for IT skills including MS Excel, Outlook, Ability to use telephony software
Other Requirements
Essential
- Able to work seamlessly with other professional groups
- Communicate clear message and guidance
- Remain professional at all times in line with NHS KSF
- Able to challenge practice constructively to implement change
Person Specification
Qualifications
Essential
- Clinical Reasoning In Physical Assessment course or equivalent demonstratable experience
- Registered: Nurse / Paramedic / Physiotherapist / Occupational Therapist / Pharmacist
Experience
Essential
- Post registration experience in a UCR / Rapid Response environment within an MDT
- Experience of undertaking assessments in the community with long term conditions
- Experience triaging referrals to UCR service.
- Able to give advice and signposting to stakeholders across a wide range of knowledge, i.e doctors / paramedics / nurses / carers etc.
Desirable
- Experience of leading on QSIR/quality improvement projects
- Experience of training and providing supervision
Knowledge
Essential
- Complex clinical decisions including a sound working knowledge of capacity and consent.
- Knowledge of clinical governance processes
- Excellent understanding across a range of patient conditions, including frailty, medical, surgical, cardiac, acute on chronic etc
- Knowledge of frailty and impact on wider health determinants
- Understanding of admission avoidance
Skills
Essential
- Advanced clinical decision making skills
- Able to communicate highly complex information with an excellent telephone manner
- Able to manage difficult situations and conflicting opinions
- Able to adapt to the changing needs of the service
- A good aptitude for IT skills including MS Excel, Outlook, Ability to use telephony software
Other Requirements
Essential
- Able to work seamlessly with other professional groups
- Communicate clear message and guidance
- Remain professional at all times in line with NHS KSF
- Able to challenge practice constructively to implement change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
