Lead Team Administrator

Job summary

I'm really excited to offer this opportunity to a forward thinking, proactive and experienced Administrator who is able to bring an energy and drive to the role and wider servic

The Lead Team Administrator is a pivotal role and is responsible for leading the administrative function of the service. The post holder works closely with the Clinical services manager and other senior clinicians in the delivery of the teams' activities. They areresponsible for the day-to-day supervision of the band 3 team administrators to ensure work is prioritised and delivered on time and they are responsible for appraising the team administrators

The post holder will be responsible for ensuring provision of a high-quality customer service and comprehensive administration service across the administration team.

This post is well suited to an Admin professional who deeply cares about supporting a service that works with some of the most vulnerable people in society. Your efforts are crucial in underpinning the work of the front line clinicians

Main duties of the job

The post holder will provide a comprehensive support to the Clinical Services Manager and Consultant Psychiatrist (and supporting the wider clinical team).

The post holder will also manage the service user booking system/ local appointment system. This includes an efficient referral and appointment management service via an electronic patient database system (systmone), to ensure the smooth running of clinical service delivery

The post holder will be expected to work autonomously and use their initiative in meeting their responsibilities whilst working closely with the clinical and administrative team

The Lead Team Administrator will have overall responsibility for the supervisory management of all service user booking systems via an electronic service user database system and the smooth running of the administrative teams within these specified clinical areas

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.