Job summary
We have an exciting opportunity for motivated and compassionate individuals to join our new Mental Health Crisis Assessment Service (MHCAS) at Lakeside.
As a Band 3 Clinical Support Worker, you'll be at the heart of patient care -- supporting people in mental health crisis, assisting with assessments, and ensuring a safe, therapeutic environment. You'll work closely with the multidisciplinary team, providing direct care and supporting the day-to-day running of the service.
Main duties of the job
We're looking for someone with:
- A genuine passion for helping people in crisis.
- Strong communication and teamwork skills.
- A caring, positive, and flexible approach.
- Commitment to our values: Togetherness, Responsibility, Excellence, Caring.
This is a fantastic chance to gain valuable experience in crisis mental health care, with opportunities to develop your skills and career within West London NHS Trust
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs (one of which must be English Language and one Maths) or equivalent.
- NVQ level 3 in Health & Social Care or equivalent.
Desirable
- A-Levels / Diploma / Degree.
- Degree in Health Related subject.
- Evidence of accredited courses in mental health practice or related career pathway.
Experience
Essential
- Understanding of mental health presentations, causes and treatments.
- Previous experience of working in a caring role or ability to demonstrate the ability to care in a mental health setting (Inpatient, Crisis Team, Community)
- Working as part of a team.
- Working within a Mental Health Trust as HCA / Community Support worker.
- Mandatory Training up-todate (internal).
- Excellent communication skills.
- IT literate - specifically in the MS office suite of programmes.
Desirable
- Working within a NHS organisation.
- Lived experience of mental health.
Knowledge & Skills
Essential
- A high level of both written and spoken English language.
- Ability to understand and respond appropriately to complex presentations.
- Ability to use own initiative and problem solve.
- IT literate - specifically in the MS office suite of programmes
- Ability to type quickly and accurately.
- Ability to work under pressure.
Desirable
- Ability to communicate in a second language.
- Knowledge of RiO / Systmone / Cerner (Electronic Patient Record systems).
- Accredited training in customer service.
- Excellent communication skills including common courtesy and listening skills.
Personal Qualities
Essential
- Flexible & Positive attitude to work
- Punctual Good attendance record.
- Ability to be empathetic.
Desirable
- Evidence of self-development
- Evidence of assisting others to develop
specific requirements
Essential
- Availability to work a shift rota covering 24 hours a day, 7 days a week 365 days a year.
- Declared PMVA Fit by Occupational Health.
- Willing to travel over 2 sites if necessary
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs (one of which must be English Language and one Maths) or equivalent.
- NVQ level 3 in Health & Social Care or equivalent.
Desirable
- A-Levels / Diploma / Degree.
- Degree in Health Related subject.
- Evidence of accredited courses in mental health practice or related career pathway.
Experience
Essential
- Understanding of mental health presentations, causes and treatments.
- Previous experience of working in a caring role or ability to demonstrate the ability to care in a mental health setting (Inpatient, Crisis Team, Community)
- Working as part of a team.
- Working within a Mental Health Trust as HCA / Community Support worker.
- Mandatory Training up-todate (internal).
- Excellent communication skills.
- IT literate - specifically in the MS office suite of programmes.
Desirable
- Working within a NHS organisation.
- Lived experience of mental health.
Knowledge & Skills
Essential
- A high level of both written and spoken English language.
- Ability to understand and respond appropriately to complex presentations.
- Ability to use own initiative and problem solve.
- IT literate - specifically in the MS office suite of programmes
- Ability to type quickly and accurately.
- Ability to work under pressure.
Desirable
- Ability to communicate in a second language.
- Knowledge of RiO / Systmone / Cerner (Electronic Patient Record systems).
- Accredited training in customer service.
- Excellent communication skills including common courtesy and listening skills.
Personal Qualities
Essential
- Flexible & Positive attitude to work
- Punctual Good attendance record.
- Ability to be empathetic.
Desirable
- Evidence of self-development
- Evidence of assisting others to develop
specific requirements
Essential
- Availability to work a shift rota covering 24 hours a day, 7 days a week 365 days a year.
- Declared PMVA Fit by Occupational Health.
- Willing to travel over 2 sites if necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
