Job summary
Are you a strategic improver with a passion for data, coaching, and systems leadership? West London NHS Trust is looking for a Quality Improvement Manager to lead our Trustwide QI data and capability agenda.
You'll join an ambitious, supportive team delivering our five-year QI Strategy and shaping the future of improvement across mental health, community and high secure services.
This senior role offers the chance to influence improvement culture at scale supporting staff, executives, and service users to build confidence in data, use quality tools, and drive sustainable change.
We're building a permanent QI infrastructure, with data and analytics at its core. If you're excited by health systems, measurement, and growing others we'd love to hear from you.
Main duties of the job
As QI Manager, you'll lead the Trust's data for improvement strategy coaching teams in SPC, dashboards and meaningful measurement. You'll co-design QI capability plans, train and coach senior leaders, and embed improvement in borough-based delivery.
You will line manage QI Facilitators and oversee a portfolio of strategic programmes that make a measurable difference to staff and service user experience.
The role includes building digital QI infrastructure, collaborating with informatics, and influencing national QI forums. You'll act as a senior leader within the team, supporting external partnerships, equity in improvement, and the long-term development of QI as business as usual.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience relevant to healthcare
- Lean Six Sigma - Green belt qualification or equivalent (IHI, Lean, Six Sigma etc)
- Continuous professional development to masters' level or evidenced equivalent
Desirable
- Educated to masters' level or equivalent experience
- Teaching or training qualification
- Q Membership
- Project management qualification
- Coaching qualification
Experience
Essential
- Extensive experience of delivering care and working in health and care services
- Experience of working in partnership with service users, patients and carers
- Experience of leading significant projects that have led to quantifiable improvements
- Experience of using improvement tools and techniques in a complex service environment
- Experience of developing and maintaining project documentation in a project management environment
- Experience of managing change in a complex multi- stakeholder environment
- Experience of facilitating workshops/events
Desirable
- Experience of leading quality improvement projects
- Experience of producing reports for appropriate meetings internal and externally to the organisation.
- Experience of using statistical methods in evaluating performance (e.g. SPC)
Knowledge and skills
Essential
- In-depth knowledge of quality and service improvement methods, including, but not limited to: Model for Improvement, Lean, Demand and capacity modelling, Problem solving, Patient co-design.
- Advanced facilitation, negotiation and influencing skills
Desirable
- Familiarity and experience of using complex data sets to demonstrate the outcomes and impact from improvement change projects
- Working knowledge of current trust Quality drivers, local and national
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience relevant to healthcare
- Lean Six Sigma - Green belt qualification or equivalent (IHI, Lean, Six Sigma etc)
- Continuous professional development to masters' level or evidenced equivalent
Desirable
- Educated to masters' level or equivalent experience
- Teaching or training qualification
- Q Membership
- Project management qualification
- Coaching qualification
Experience
Essential
- Extensive experience of delivering care and working in health and care services
- Experience of working in partnership with service users, patients and carers
- Experience of leading significant projects that have led to quantifiable improvements
- Experience of using improvement tools and techniques in a complex service environment
- Experience of developing and maintaining project documentation in a project management environment
- Experience of managing change in a complex multi- stakeholder environment
- Experience of facilitating workshops/events
Desirable
- Experience of leading quality improvement projects
- Experience of producing reports for appropriate meetings internal and externally to the organisation.
- Experience of using statistical methods in evaluating performance (e.g. SPC)
Knowledge and skills
Essential
- In-depth knowledge of quality and service improvement methods, including, but not limited to: Model for Improvement, Lean, Demand and capacity modelling, Problem solving, Patient co-design.
- Advanced facilitation, negotiation and influencing skills
Desirable
- Familiarity and experience of using complex data sets to demonstrate the outcomes and impact from improvement change projects
- Working knowledge of current trust Quality drivers, local and national
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
