Job summary
Outreach Team Administrator
Cassel Hospital
Band 4: 37.5 hrs per week Mon - Fri
Maternity cover - July 25 for 1 year fixed Term contract
An Opportunity has become available for an experienced Administrator to support the Cassel Outreach Service & wider Clinical Team. We are seeking an experienced, confident and personable person for this role who is able to:
To deliver a high quality comprehensive administrative service to the Cassel Outreach Service and Managed Clinical Network teams. To ensure efficient and smooth running of the office and provide a high quality patient focussed service.
Main duties of the job
Key Result Areas & Performance:
To provide a high quality administrative service to all members of the Outreach Services & wider Cassel Clinical Team
agenda setting
room bookings
diary invites
emails/meeting reminders
minute taking / typing & distribution of minutes
To support the Outreach Services and wider Cassel Team to ensure adequate levels of information, resource materials, office sundries and supplies for the departments are always maintained
To support & coordinate the Outreach Service and wider Cassel Team with organisation of any training/away days
To support the referral process for the Outreach Service
To coordinate the dates and invitations for the Outreach patient reviews
To type assessment reports and review letters
To send appointments to patients
to attend twice weekly Outreach meetings and type and distribute the minutes
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
QUALIFICATIONS
Essential
- Literate and numerate and 5 GCSE grade C or above, including English
- I.T. qualifications in Word, Excel or equivalent experience.
- Microsoft Word and Excel
Desirable
EXPERIENCE
Essential
- Secretarial / Administration background
- Data entry experience
- Filing
- Diary management
- Minute taking. Reprographic experience (photocopying)
- Audio Typing
- Highly competent user of Ms Office incl Word/Excel/email
- Experience of using large databases eg. Patient information systems
- Arranging bookings for: clinics, conferences, large meetings and workshops.
Desirable
- Working in a team.
- Experience of using databases.
- Working in a Mental Health setting.
- Background of administration experience at senior level
KNOWLEDGE
Essential
- Confidentiality
- Data Protection Act
- A range of secretarial processes / Admin procedures
- Knowledge of H&S issues
- Proficient in Microsoft Word and excel
- Understanding of psychiatric terminology
Desirable
- Willingness to learn and take on responsibility for other tasks.
- Understanding of mental health issues
SKILLS
Essential
- Excellent communication skills - written and verbal.
- Ability to work autonomously within a team and with other disciplines.
- Audio / copy typing skills
- Accurate data entry
- Ability to work under pressure as part of a team or independently
- Organisational skills
- Good presentation/ standard of work
Desirable
- Database skills (Microsoft Access)
- Advanced Excel skills
- Microsoft PowerPoint
- Trained in the use of RiO or similar electronic patient record system
Person Specification
QUALIFICATIONS
Essential
- Literate and numerate and 5 GCSE grade C or above, including English
- I.T. qualifications in Word, Excel or equivalent experience.
- Microsoft Word and Excel
Desirable
EXPERIENCE
Essential
- Secretarial / Administration background
- Data entry experience
- Filing
- Diary management
- Minute taking. Reprographic experience (photocopying)
- Audio Typing
- Highly competent user of Ms Office incl Word/Excel/email
- Experience of using large databases eg. Patient information systems
- Arranging bookings for: clinics, conferences, large meetings and workshops.
Desirable
- Working in a team.
- Experience of using databases.
- Working in a Mental Health setting.
- Background of administration experience at senior level
KNOWLEDGE
Essential
- Confidentiality
- Data Protection Act
- A range of secretarial processes / Admin procedures
- Knowledge of H&S issues
- Proficient in Microsoft Word and excel
- Understanding of psychiatric terminology
Desirable
- Willingness to learn and take on responsibility for other tasks.
- Understanding of mental health issues
SKILLS
Essential
- Excellent communication skills - written and verbal.
- Ability to work autonomously within a team and with other disciplines.
- Audio / copy typing skills
- Accurate data entry
- Ability to work under pressure as part of a team or independently
- Organisational skills
- Good presentation/ standard of work
Desirable
- Database skills (Microsoft Access)
- Advanced Excel skills
- Microsoft PowerPoint
- Trained in the use of RiO or similar electronic patient record system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
