Job summary
We Do Not Offer Sponsorship For This Role
The successful candidate will be part of a team that is responsible for delivering a comprehensive and efficient service, for the Reception / Control Room on a day to day basis.
The candidate will be responsible for the delivery of security services through the operation of Access Control, CCTV, X-ray and radio communications
This post is exempt from the Sex Discrimination Act 7(2) by reasons of decency or privacy as it is likely to involve physical contact with women in the circumstances where they might reasonably object to its being carried out by a member of the opposite sex.
Main duties of the job
Candidates will need to demonstrate excellent communication and observation skills and the ability to work effectively within a team. Knowledge and experience of search procedures, visitor management systems, CCTV, customer service, computerised records would be useful, but not essential.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Educated to secondary school standards
Desirable
- Knowledge/experience of working in a service that is a support service where security is of a major importance.
- Customer Service experience
Experience
Essential
- Good communication skills, with the ability to maintain a positive approach under pressure
- To be able to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances.
- To be observant and alert, with a thorough approach to work.
Knowledge
Essential
- To have a reasonable knowledge / experience of IT data bases such as Microsoft Word and Excel plus relevant keyboard skills
- To be able to work on your own or within a team
- A standard of written and verbal communication skills
- Identifying risks
- interpersonal skills
- Good organisational and administrative skills
- Experience of working and implementing changes in accordance with new regulations, protocols, policies and procedures The ability to maintain a high level of concentration.
Desirable
- Working knowledge of the National Clinical Security Framework
- Working knowledge of Broadmoor specific security policies/local operational & emergency procedures
Other Requirements
Essential
- Require to undertake Prevention and Management of Violence and Aggression (PMVA) teamwork training
- To be able to work night duty and weekends including bank holiday
Person Specification
Qualifications
Essential
- Educated to secondary school standards
Desirable
- Knowledge/experience of working in a service that is a support service where security is of a major importance.
- Customer Service experience
Experience
Essential
- Good communication skills, with the ability to maintain a positive approach under pressure
- To be able to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances.
- To be observant and alert, with a thorough approach to work.
Knowledge
Essential
- To have a reasonable knowledge / experience of IT data bases such as Microsoft Word and Excel plus relevant keyboard skills
- To be able to work on your own or within a team
- A standard of written and verbal communication skills
- Identifying risks
- interpersonal skills
- Good organisational and administrative skills
- Experience of working and implementing changes in accordance with new regulations, protocols, policies and procedures The ability to maintain a high level of concentration.
Desirable
- Working knowledge of the National Clinical Security Framework
- Working knowledge of Broadmoor specific security policies/local operational & emergency procedures
Other Requirements
Essential
- Require to undertake Prevention and Management of Violence and Aggression (PMVA) teamwork training
- To be able to work night duty and weekends including bank holiday
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
