Job summary
Are you passionate about improving healthcare quality and empowering teams to make a real difference? West London NHS Trust is looking for a Quality Improvement Facilitator to join our dynamic and supportive team. In this exciting role, you'll help shape and deliver our 5-year QI strategy, working alongside staff, service users, and carers to embed a culture of continuous improvement. You'll bring energy, expertise, and creativity to help transform services, drive positive change, and make a lasting impact on patient care. If you're motivated by collaboration, innovation and supporting others to thrive, we'd love to hear from you.
Main duties of the job
As a Quality Improvement Facilitator, you will coach and support clinical, non-clinical, and corporate teams to design and deliver impactful QI projects. You'll lead training sessions, workshops, and coaching to build improvement capability across the Trust, using tools such as PDSA cycles, root cause analysis, and process mapping. You'll work closely with senior leaders and service users to drive measurable change, evaluate impact, and share learning. You will also support the development of the Trust's QI resources and communications, helping to embed a culture of innovation and continuous improvement.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education/Qualification
Essential
- Educated to post-graduate level in relevant field or equivalent experience
- Quality improvement/project management training to post graduate level
- Lean Six Sigma qualification or equivalent (IHI, Lean, Six Sigma etc.)
- Evidence of continuous professional development
Desirable
- Project Management qualification
- Teaching/training qualification
- Coaching qualification
- Advanced Excel training
Experience
Essential
- Experience of leading significant projects with quantifiable improvements
- Working in partnership with Senior leaders and teams across organisation
- Managing change in complex multi-stakeholder environment
- Facilitating workshops/events
- Using improvement tools in complex service environment
- Delivering teaching/training
- Coaching/mentoring teams in improvement methods
- Developing/maintaining project documentation
- Working with qualitative and quantitative data
- Communications with external stakeholders
Desirable
- Project Management qualification
- Teaching/training qualification
- Coaching qualification
- Advanced Excel training
- Using statistical methods (e.g. SPC)
- Planning/undertaking service and clinical audits
- Planning/delivering service re-design
- Delivering improvements in clinical outcomes
- Delivering efficiency savings
- Working in healthcare improvement
- Working in fast paced environment
- Developing measurement strategies
Skills & Knowledge
Essential
- In-depth knowledge of QI methods (process mapping, demand/capacity, RCA, lean, PDSA)
- Advanced facilitation and influencing skills
- Ability to develop/deliver high quality training
- Clear communication in complex situations
- Understanding of health service drivers
- Understanding of TCS agenda and QIPP
- Good organisational/time-management skills
- High standard of report writing
- Competent IT user
Desirable
- Facilitation and coaching knowledge
- Experience with complex data sets
- Knowledge of trust Quality drivers
- Advanced research/statistical analysis
- Advanced MS Office skills
Person Specification
Education/Qualification
Essential
- Educated to post-graduate level in relevant field or equivalent experience
- Quality improvement/project management training to post graduate level
- Lean Six Sigma qualification or equivalent (IHI, Lean, Six Sigma etc.)
- Evidence of continuous professional development
Desirable
- Project Management qualification
- Teaching/training qualification
- Coaching qualification
- Advanced Excel training
Experience
Essential
- Experience of leading significant projects with quantifiable improvements
- Working in partnership with Senior leaders and teams across organisation
- Managing change in complex multi-stakeholder environment
- Facilitating workshops/events
- Using improvement tools in complex service environment
- Delivering teaching/training
- Coaching/mentoring teams in improvement methods
- Developing/maintaining project documentation
- Working with qualitative and quantitative data
- Communications with external stakeholders
Desirable
- Project Management qualification
- Teaching/training qualification
- Coaching qualification
- Advanced Excel training
- Using statistical methods (e.g. SPC)
- Planning/undertaking service and clinical audits
- Planning/delivering service re-design
- Delivering improvements in clinical outcomes
- Delivering efficiency savings
- Working in healthcare improvement
- Working in fast paced environment
- Developing measurement strategies
Skills & Knowledge
Essential
- In-depth knowledge of QI methods (process mapping, demand/capacity, RCA, lean, PDSA)
- Advanced facilitation and influencing skills
- Ability to develop/deliver high quality training
- Clear communication in complex situations
- Understanding of health service drivers
- Understanding of TCS agenda and QIPP
- Good organisational/time-management skills
- High standard of report writing
- Competent IT user
Desirable
- Facilitation and coaching knowledge
- Experience with complex data sets
- Knowledge of trust Quality drivers
- Advanced research/statistical analysis
- Advanced MS Office skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
