Job summary
An Opportunity has ariseninLocal Servicesfor a Band 4Team Administrator for the Hammersmith & Fulham Older Peoples Services
Mon to Fri 09.00 - 5.00
We are seeking an experienced, confident and personable administrator for the above role. The ideal candidate will need to have the following key skills:
Confident and have the ability to work alone
Good minute-taking skills (need to take business meeting, CIG and team meeting minutes)
Proficient in using electronic patient's records system, ie Rio
Good IT skills, such as good at Excel and able to learn how to use WLBI
Good at communicating both in writing and verbally with team members, professionals from other teams and patients
Able to deal with patients who are vulnerable/distressed/confused compassionately and appropriately
Organised
Use own initiatives and be proactive
Note: The candidate applying for this role should not require visa sponsorship now or in the future.
Main duties of the job
To deliver a quality administrative service, to meet the requirements of a Multi-disciplinary Team adhering to deadlines and targets. To deliver and maintain the procedure's that enhance the collection and recording of patient/client information and service performance management.
Main Duties and Responsibilities
1.1 To provide a high quality administrative service to a multi-disciplinary team
1.2 Within a team framework provide a high quality comprehensive support function ensuring effective standards of quality and equality to team of workers, including an effective responsive reception service to callers to office.
1.3 To provide an effective and efficient quality word processing support service, utilising software including Microsoft packages. And to carry out audio-transcriptions
1.4 To support the team with all administrative tasks around team meetings including CIG meetings (diary management/minute taking/action logs)
1.5 To be responsible for initiating, developing and maintaining client record systems ensuring all of the statutory and organisational requirements for their maintenance, safekeeping and disposal are adhered to at all times.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or GNVQ
Desirable
Experience
Essential
- Relevant administrative experience.
- Able to demonstrate proficiency in the use of administrative systems and processes
Desirable
- Previous experience within NHS or Local Authority setting.
Knowledge and Skills
Essential
- Proficient in Microsoft Software incl Excel/Word
- Understanding of patient information systems
- Understanding of confidentiality issues
- Basic knowledge of databases
- Audio typing skills
- Experience of diary management
- Experience of organising/taking minutes
- Ability to introduce and maintain efficient office systems.
- Excellent organisational skills.
- Excellent communication skills
- Ability to work within a Multidisciplinary Team
- Ability to cope with exposure to potentially distressing clinical information.
Desirable
- Understanding of mental health issues in Older People
- Understanding of psychiatric terminology
- Understanding of Health & Safety issues
- Understanding of Data Protection Act
- Experience on PowerPoint
- Internet and e-mail skills
Personal Qualities
Essential
- Motivated to providing the highest standards of care in a changing service
- Ability to prioritise/cope with pressure
- Flexible and positive attitude to work and able manage an unpredictable work plan.
- Flexible, enthusiastic and motivated
- Non-judgemental attitude
- Effective team worker and excellent interpersonal skills
Desirable
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or GNVQ
Desirable
Experience
Essential
- Relevant administrative experience.
- Able to demonstrate proficiency in the use of administrative systems and processes
Desirable
- Previous experience within NHS or Local Authority setting.
Knowledge and Skills
Essential
- Proficient in Microsoft Software incl Excel/Word
- Understanding of patient information systems
- Understanding of confidentiality issues
- Basic knowledge of databases
- Audio typing skills
- Experience of diary management
- Experience of organising/taking minutes
- Ability to introduce and maintain efficient office systems.
- Excellent organisational skills.
- Excellent communication skills
- Ability to work within a Multidisciplinary Team
- Ability to cope with exposure to potentially distressing clinical information.
Desirable
- Understanding of mental health issues in Older People
- Understanding of psychiatric terminology
- Understanding of Health & Safety issues
- Understanding of Data Protection Act
- Experience on PowerPoint
- Internet and e-mail skills
Personal Qualities
Essential
- Motivated to providing the highest standards of care in a changing service
- Ability to prioritise/cope with pressure
- Flexible and positive attitude to work and able manage an unpredictable work plan.
- Flexible, enthusiastic and motivated
- Non-judgemental attitude
- Effective team worker and excellent interpersonal skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
