Job summary
An exciting opportunity has arisen to appoint a skilled and enthusiastic Community Mental Health Link Worker within the Acton MINT team in the borough of Ealing.
We are seeking to recruit individuals with a good understanding of mental illness as well as excellent communication, personal, and customer service skills, who have a passion for wanting to empower and support individuals with their recovery journey. We are looking for highly motivated, enthusiastic, and caring individuals who can provide the best possible care with patience and compassion to our service users
The community mental health framework for adults and older adults (2019) set out a vision for providing services in local settings that better reflected the needs of the local population. West London NHS Trust is one of a small number of pilot sites and has developed an exciting new Mental Health Integrated Network Teams (MINT) service that offers service users more needs based, episodic interventions integrated with primary care. Link Work will be a key specialism within MINT, overseeing recovery focused interventions that make use of community assets as well as those of the multi-disciplinary team.
Main duties of the job
You will play a vital role in connecting people who are experiencing a challenge with their mental health with community supports and resources. As a Link Worker you will specialise in signposting to and supporting with referrals to identified appropriate community resources, fostering autonomy and promoting independence, building on the individual's strengths and aiding in gaining skills and confidence in collaboratively identified areas of support, as well as escalating concerns should they arise.
You will be comfortable working both on your own and with others from a range of different backgrounds. You'll need to be resilient, motivated, and committed to adapt to working in an ever-changing environment.
Please note we are unable to provide visa sponsorship for this post.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- Demonstrable commitment to professional and personal development appropriate to the role in order to ensure competency and the execution of best clinical practice.
Desirable
- NVQ level 3 or working towards an equivalent qualification in a relevant subject area or demonstrable equivalent experience
Experience
Essential
- Experience of 1:1 client work
- relevant experience of working or volunteering in mental health services
- Experience of partnership/collaborative working and of building relationships across organisations
Desirable
- Experience of working alongside or supervising volunteers
- Experience of working in a community development context or similar
Knowledge
Essential
- Knowledge of the local community
- A good broad understanding of mental health challenges
- A good awareness of current issues in policy and practice in mental health
- A good understanding of primary, secondary care and third sector mental health services
- Thorough understanding of co-production and recovery principles
- Thorough understanding of the principles of good customer service
- An understanding of the principles of good partnership working
- Good level of computer skills with knowledge of Word and Excel and ability to input information, use an email system and produce simple plans/reports
Personal Qualities
Essential
- Ability to listen, empathise and provide person-centred support in a non-judgemental way
- Ability to communicate effectively, both verbally and in writing, with strong interpersonal skills
- Ability to take responsibility for key clients
- Ability to produce written materials to a high standard, including assessments and minutes of meetings
- Ability to communicate constructively and professionally with service users, staff, colleagues and external agencies
- Ability to implement equal opportunities through anti-discriminatory practice
- Ability to maintain confidentiality
Person Specification
Qualifications and Training
Essential
- Demonstrable commitment to professional and personal development appropriate to the role in order to ensure competency and the execution of best clinical practice.
Desirable
- NVQ level 3 or working towards an equivalent qualification in a relevant subject area or demonstrable equivalent experience
Experience
Essential
- Experience of 1:1 client work
- relevant experience of working or volunteering in mental health services
- Experience of partnership/collaborative working and of building relationships across organisations
Desirable
- Experience of working alongside or supervising volunteers
- Experience of working in a community development context or similar
Knowledge
Essential
- Knowledge of the local community
- A good broad understanding of mental health challenges
- A good awareness of current issues in policy and practice in mental health
- A good understanding of primary, secondary care and third sector mental health services
- Thorough understanding of co-production and recovery principles
- Thorough understanding of the principles of good customer service
- An understanding of the principles of good partnership working
- Good level of computer skills with knowledge of Word and Excel and ability to input information, use an email system and produce simple plans/reports
Personal Qualities
Essential
- Ability to listen, empathise and provide person-centred support in a non-judgemental way
- Ability to communicate effectively, both verbally and in writing, with strong interpersonal skills
- Ability to take responsibility for key clients
- Ability to produce written materials to a high standard, including assessments and minutes of meetings
- Ability to communicate constructively and professionally with service users, staff, colleagues and external agencies
- Ability to implement equal opportunities through anti-discriminatory practice
- Ability to maintain confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
