Job summary
West London Trust (WLT) is a dynamic healthcare organization committed to delivering high-quality care to our community. We are currently seeking a dedicated and experienced Service Manager to join our Integrated Care team based at Clayponds Hospital.
As the Service Manager for Bedded Rehabilitation, IC, you will play a pivotal role in overseeing and coordinating community-bedded step up/down pathways at Clayponds Hospital. This includes managing P2, Neuro/Rehab and Admission Avoidance beds.
Main duties of the job
The role of Service Manager for Community-Bedded Pathways entails providing both strategic and operational leadership to ensure seamless transitions of care for patients. This involves managing the delivery of community-bedded pathways, ensuring interventions are timely and effective. Collaboration with multidisciplinary teams is crucial to develop and implement innovative strategies aimed at improving access to care and reducing hospital admissions. Additionally, the Service Manager leads service development initiatives, working closely with stakeholders to address any gaps in service provision. Ensuring compliance with regulatory standards and best practices is paramount, along with monitoring service performance and implementing quality improvement measures as needed. Lastly, providing leadership and support to staff is essential, fostering a culture of continuous learning and development within the team.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications & Training
Essential
- Educated to degree/ diploma level with a relevant qualification or equivalent experience.
- Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level
Experience
Essential
- Relevant operational experience to manage community bedded services (P2/Neuro/Rehab and Admission Avoidance (step up beds)
- Extensive experience of and demonstrable achievement in managing health/social care services.
- Management of resources and good track record with change management, efficiency savings and financial recovery plans.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
- Experience of managing a diverse practitioner team (multi-site).
- Measurable track record in involving and motivating staff to improve performance.
Desirable
- Inpatient community bed management and/or inpatient experience Good understanding of the step down/up pathways.
- Project management.
- Experience of preparing and presenting reports at Board Committee level.
- Experience of transformation in community services.
Knowledge & Skills
Essential
- Knowledge of team development and workforce requirements for modern health and social care services.
- Understanding of clinical governance framework and its application in practice
- Ability to present highly complex and emotive information clearly and openly with staff.
- Ability to present information clearly.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Good project management skills and the ability to see through tasks to their successful conclusion
Personal Qualities
Essential
- Highly motivated and able to work independently and for long periods of prolonged concentration.
- Flexible about hours of work.
- Ability to be calm under pressure, to contain others emotional distress and anxiety.
Person Specification
Qualifications & Training
Essential
- Educated to degree/ diploma level with a relevant qualification or equivalent experience.
- Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level
Experience
Essential
- Relevant operational experience to manage community bedded services (P2/Neuro/Rehab and Admission Avoidance (step up beds)
- Extensive experience of and demonstrable achievement in managing health/social care services.
- Management of resources and good track record with change management, efficiency savings and financial recovery plans.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
- Experience of managing a diverse practitioner team (multi-site).
- Measurable track record in involving and motivating staff to improve performance.
Desirable
- Inpatient community bed management and/or inpatient experience Good understanding of the step down/up pathways.
- Project management.
- Experience of preparing and presenting reports at Board Committee level.
- Experience of transformation in community services.
Knowledge & Skills
Essential
- Knowledge of team development and workforce requirements for modern health and social care services.
- Understanding of clinical governance framework and its application in practice
- Ability to present highly complex and emotive information clearly and openly with staff.
- Ability to present information clearly.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Good project management skills and the ability to see through tasks to their successful conclusion
Personal Qualities
Essential
- Highly motivated and able to work independently and for long periods of prolonged concentration.
- Flexible about hours of work.
- Ability to be calm under pressure, to contain others emotional distress and anxiety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
