Job summary
An exciting opportunity has arisen for a senior manager who has extensive experience in managing community health services to join us as Head of Unplanned Care. We are seeking to recruit a high calibre individual with excellent communication skills; a clear commitment to overseeing the delivery of high quality care to the local population in a changing environment and experience of delivering services in a transformational and innovative way.
The successful candidate will be expected to work closely with system partners both at local and NW London ICB level and will have the skills to develop and foster relationships across organisational boundaries.
The post holder is a key member of the Integrated Care Service Line senior team and is pivotal in the provision of effective leadership in ensuring that the priorities for the service line are delivered.
Main duties of the job
The post holder will work closely with the Clinical Lead for Unplanned Care to ensure that high standards of care are maintained throughout the services.
The portfolio includes a large community rehabilitation hospital, Urgent Community Response Teams, Community Rehabilitation Teams and Community based Referral Hubs.
The post holder will provide line management support to the Service Managers and will be responsible for providing assurance that services are delivered to the expected standards including financial, performance and workforce.
They will be expected to lead on the development and implementation of transformation plans for their portfolio and play a strategic role across the Trust in relation to developing Community Services in line with the Trust's Strategy. They will also be expected to contribute to the developments of integrated care at a borough and NW London level.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- Masters Degree (or working towards) or equivalent experience
- Evidence of up to date personal development
Desirable
- Relevant professional clinical or social work qualification
Experience
Essential
- Experience of managing community health services.
- Substantial experience at a senior management level, including managing change and introducing new ways of working for clinical teams
- Demonstration of sound and effective leadership skills
- Experience of undertaking work requiring intense concentration in unpredictable circumstances with frequent interruptions.
- Experience of setting, monitoring and evaluating standards of care
- Experience of preparing and presenting reports at Board Committee level
- Able to evidence ability to change practice, culture and outcomes
- Track record of undertaking and completing significant projects
Desirable
- Breadth of management experience in different environments/ across different areas (NHS or non NHS)
- Project management
Knowledge and Skills
Essential
- Good understanding of the changing NHS environment, particularly in relation to community services
- Knowledge of relevant policy at a national strategic level, both legislative and strategy
- Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve others
- Excellent inter-personal and communication skills
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands
- Ability to manage and deliver to deadlines and within resources.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovate service delivery and partnerships
- Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and common sense in knowing when to brief 'up the line'.
- Understanding of clinical governance framework and its application in practice. Research, audit and quality improvement methodologies and their application
- Able to relate and negotiate effectively with people of all disciplines and at all levels within the organisation
- Able to communicate complex and sensitive issues to a range of audiences
- Able to work effectively with service users and carers to strengthen involvement in service delivery and evaluation
- Advanced keyboard skills and knowledge of a full range of IT software: databases, MS Team etc
Personal Qualities
Essential
- Self-motivated and autonomous
- Flexible in approach and attitude
- Genuine commitment to equal opportunity, fair access and service user empowerment
- Ability to be calm under pressure, to contain others emotional distress and anxiety.
Person Specification
Qualifications and Training
Essential
- Masters Degree (or working towards) or equivalent experience
- Evidence of up to date personal development
Desirable
- Relevant professional clinical or social work qualification
Experience
Essential
- Experience of managing community health services.
- Substantial experience at a senior management level, including managing change and introducing new ways of working for clinical teams
- Demonstration of sound and effective leadership skills
- Experience of undertaking work requiring intense concentration in unpredictable circumstances with frequent interruptions.
- Experience of setting, monitoring and evaluating standards of care
- Experience of preparing and presenting reports at Board Committee level
- Able to evidence ability to change practice, culture and outcomes
- Track record of undertaking and completing significant projects
Desirable
- Breadth of management experience in different environments/ across different areas (NHS or non NHS)
- Project management
Knowledge and Skills
Essential
- Good understanding of the changing NHS environment, particularly in relation to community services
- Knowledge of relevant policy at a national strategic level, both legislative and strategy
- Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve others
- Excellent inter-personal and communication skills
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands
- Ability to manage and deliver to deadlines and within resources.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovate service delivery and partnerships
- Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and common sense in knowing when to brief 'up the line'.
- Understanding of clinical governance framework and its application in practice. Research, audit and quality improvement methodologies and their application
- Able to relate and negotiate effectively with people of all disciplines and at all levels within the organisation
- Able to communicate complex and sensitive issues to a range of audiences
- Able to work effectively with service users and carers to strengthen involvement in service delivery and evaluation
- Advanced keyboard skills and knowledge of a full range of IT software: databases, MS Team etc
Personal Qualities
Essential
- Self-motivated and autonomous
- Flexible in approach and attitude
- Genuine commitment to equal opportunity, fair access and service user empowerment
- Ability to be calm under pressure, to contain others emotional distress and anxiety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
