Job summary
The Temporary Staffing Services of West London NHS Trust is seeking to recruit a highly skilled Band 4 Booking Co-ordinator.
The post will require the successful candidate to co-ordinate bank and agency cover for the trust. The successful candidate will be required to work in a very challenging and demanding environment and to provide a professional, effective and efficient Temporary Staffing Service.
Excellent communication skills are essential as the post requires the ability to develop and maintain professional working relationships with Bank staff, Ward/Department Managers, Clinical Team Leader's, Senior staff, Agency suppliers as well as Human Resource colleagues.
The ideal candidate must be proficient with various IT applications in order to use the established E rostering process. Experience / Knowledge of working within a mental health environment is desirable as well as a good understanding of the current trends of the temporary workforce.
This is an excellent opportunity for someone who is looking to develop their experience and knowledge within the Temporary staffing sector within the NHS and be part of a dedicated team ensuring that all areas of the Trust are safely staffed.
Main duties of the job
The postholder will work as part of a small team dedicated to the procurement of bank staff within the trust.
They must possess excellent customer care skills and will work closely with our stakeholders to ensure efficient and timely booking of bank staff. They will have outstanding communication skills, both verbal and written and must be able to develop highly professional relationships with key stakeholders, including our bank workers, external agencies and service managers.
The postholder must also demonstrate an ability to work to tight deadlines, be self-motivated and committed to the highest standard of service delivery. Experience in using IT systems, such as Healthroster and Bankstaff software is essential.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Skills
Essential
- Proficient IT skills, especially word and outlook
- Excellent verbal and written communication skills.
- Ability to communicate with diplomacy when raising issues/concerns with managers and bank staff.
- Ability to prioritise workload and manage time effectively working to very strict deadlines
- Ability to use own initiative and to take responsibility for a specific area of work
- Ability to make a positive contribution to team working
- The ability to liaise with senior members of staff effectively and professionally.
- Ability to work under pressure, stay calm in stressful situations
- Problem solving skills and ability to use own initiative
- Problem solving skills and ability to use own initiative
- A commitment to providing a professional, high quality service within a customer focused environment.
Qualifications
Essential
- 5 GSCE's including English and maths or equivalent level of knowledge
Desirable
- Willing to undertake the ECDL and NVQ relating to customer care, administration
expe
Essential
- 6- 12 months' experience of working in a customer focused environment, dealing with staff at all levels within and organisation
- Experience of working in a busy office environment
- To have worked within a team and can demonstrate effectiveness within that team.
- Experience of keeping accurate records of data for future analysis. Proficient in data entry tasks
Desirable
- Experience of working in the NHS
- Experience in booking shifts, working in temporary staffing or other similar experience.
Knowledge
Essential
- A basic awareness of current issues around temporary staffing and how this can impact on daily practice.
Desirable
- An awareness of contemporary issues in Temporary Staffing.
Person Specification
Skills
Essential
- Proficient IT skills, especially word and outlook
- Excellent verbal and written communication skills.
- Ability to communicate with diplomacy when raising issues/concerns with managers and bank staff.
- Ability to prioritise workload and manage time effectively working to very strict deadlines
- Ability to use own initiative and to take responsibility for a specific area of work
- Ability to make a positive contribution to team working
- The ability to liaise with senior members of staff effectively and professionally.
- Ability to work under pressure, stay calm in stressful situations
- Problem solving skills and ability to use own initiative
- Problem solving skills and ability to use own initiative
- A commitment to providing a professional, high quality service within a customer focused environment.
Qualifications
Essential
- 5 GSCE's including English and maths or equivalent level of knowledge
Desirable
- Willing to undertake the ECDL and NVQ relating to customer care, administration
expe
Essential
- 6- 12 months' experience of working in a customer focused environment, dealing with staff at all levels within and organisation
- Experience of working in a busy office environment
- To have worked within a team and can demonstrate effectiveness within that team.
- Experience of keeping accurate records of data for future analysis. Proficient in data entry tasks
Desirable
- Experience of working in the NHS
- Experience in booking shifts, working in temporary staffing or other similar experience.
Knowledge
Essential
- A basic awareness of current issues around temporary staffing and how this can impact on daily practice.
Desirable
- An awareness of contemporary issues in Temporary Staffing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
