Job summary
Community and Recovery Mental Health Services at West London are seeking to appoint a highly experienced and personable Lead Nurse for Quality and Safety to work with the Clinical and Associate Directors within CARMHS and the Deputy Director of Nursing for Local Services to enhance quality and safety across the service line. CARMHS has a budget of approximately £25m and employs 400+ staff.
There are a significant number of nursing posts across CARMHS and there are currently three community matron roles who would report to this post and will support the post holder in the quality and safety improvements across the service line.
We are looking for a candidate with a comprehensive track record in quality improvement within an acute or community mental healthcare setting. The post holder will be instrumental in the continuous improvement of clinical standards and will need to utilise a range of measures to demonstrate safe standards and improvements across the service line.
Main duties of the job
The post holder will have specific responsibilities for training, supervision and record keeping across systems.
You will need a comprehensive knowledge of Continuous Quality Improvement (CQI), Quality Improvement (QI) or Performance Improvement (PI) methodology, focussing on rigorous, systematic, organization-wide processes to achieve ongoing improvement in the quality of healthcare services and operations.
The post holder will need to focus on both outcomes and processes of care. The post-holder should have experience in operational delivery and strategic service development along with robust clinical nursing experience and knowledge.
About us
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We'rerated good overall by the Care Quality Commission (CQC).
Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Job description
Job responsibilities
You will need a comprehensive understanding of national and local performance standards and be capable of understanding a range of performance reports to identify and implement solutions to help improve quality and safety. Alongside this, you should possess excellent presentation skills and be able to ensure that subject areas presented can be adjusted to all audiences.
This is an exciting and challenging role and we are looking for an exceptional individual who shares our values, passions and ambitions and who can be highly influential across our service line and the wider health and care system.
We are looking for nurses with excellent strategic, planning and implementation skills that can drive culture change to ensure maximum employee engagement, a culture of quality and performance and a system committed to service user outcomes. You must demonstrate a commitment to our Trusts visions and values, a culture of continuous improvement and to ensure the effective management and delivery of the service.
Job description
Job responsibilities
You will need a comprehensive understanding of national and local performance standards and be capable of understanding a range of performance reports to identify and implement solutions to help improve quality and safety. Alongside this, you should possess excellent presentation skills and be able to ensure that subject areas presented can be adjusted to all audiences.
This is an exciting and challenging role and we are looking for an exceptional individual who shares our values, passions and ambitions and who can be highly influential across our service line and the wider health and care system.
We are looking for nurses with excellent strategic, planning and implementation skills that can drive culture change to ensure maximum employee engagement, a culture of quality and performance and a system committed to service user outcomes. You must demonstrate a commitment to our Trusts visions and values, a culture of continuous improvement and to ensure the effective management and delivery of the service.
Person Specification
Qualifications and Training
Essential
- Registered Mental Health Nurse (RMN)
- Educated to Masters level or equivalent experience
- Demonstrable record of personal development
- High quality written and oral communication skills
- Good leadership skills
- High quality interpersonal skills
Desirable
- Recognised Teaching Qualification
- Master degree (or working towards)
- Specialist Clinical Skills
- Management qualification
- QI trained (IA/coach/QSIR)
Experience
Essential
- Experience in mental health nursing across a range settings i.e. inpatient and community Substantial recent experience in practice development / service improvement
- Proven ability to work at a strategic and senior leadership level
- Significant experience of developing and delivering patient safety initiatives, working with a range of clinical and patient audiences
- Ability to work under pressure and to tight and often changing deadlines
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
Desirable
- Previous experience as matron, lead nurse
- Previous experience in working within a clinical governance framework
- Experience in QI projects
- Project management experience
Knowledge and skills
Essential
- Knowledge of national policy relating to mental health services.
- Government's modernisation agenda, including Clinical Governance.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Well developed knowledge of risk and safety agenda and regulation linked to delivery of quality improvement programmes
- Excellent understanding of mental health legislative framework for mental health services
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking - ability to anticipate and resolve problems before they arise.
- Demonstrates knowledge and understanding of equality opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda
Desirable
- Knowledge quality improvement methodology
- Working knowledge of competency base systems of appraisal/assessment
Personal Qualities
Essential
- Good sense of humour
- Excellent team player and ability to facilitate partnership working
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self motivated with drive and vision that is able to work on own initiative and manage a range of priorities across competing agendas.
- Source of inspiration
- Decisive and does not avoid sensitive issues
- Empathy towards the needs of people using mental health and related services, and a vision of how services can make step changes for improvement
Desirable
- Record of professional publications
Person Specification
Qualifications and Training
Essential
- Registered Mental Health Nurse (RMN)
- Educated to Masters level or equivalent experience
- Demonstrable record of personal development
- High quality written and oral communication skills
- Good leadership skills
- High quality interpersonal skills
Desirable
- Recognised Teaching Qualification
- Master degree (or working towards)
- Specialist Clinical Skills
- Management qualification
- QI trained (IA/coach/QSIR)
Experience
Essential
- Experience in mental health nursing across a range settings i.e. inpatient and community Substantial recent experience in practice development / service improvement
- Proven ability to work at a strategic and senior leadership level
- Significant experience of developing and delivering patient safety initiatives, working with a range of clinical and patient audiences
- Ability to work under pressure and to tight and often changing deadlines
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
Desirable
- Previous experience as matron, lead nurse
- Previous experience in working within a clinical governance framework
- Experience in QI projects
- Project management experience
Knowledge and skills
Essential
- Knowledge of national policy relating to mental health services.
- Government's modernisation agenda, including Clinical Governance.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Well developed knowledge of risk and safety agenda and regulation linked to delivery of quality improvement programmes
- Excellent understanding of mental health legislative framework for mental health services
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking - ability to anticipate and resolve problems before they arise.
- Demonstrates knowledge and understanding of equality opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda
Desirable
- Knowledge quality improvement methodology
- Working knowledge of competency base systems of appraisal/assessment
Personal Qualities
Essential
- Good sense of humour
- Excellent team player and ability to facilitate partnership working
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self motivated with drive and vision that is able to work on own initiative and manage a range of priorities across competing agendas.
- Source of inspiration
- Decisive and does not avoid sensitive issues
- Empathy towards the needs of people using mental health and related services, and a vision of how services can make step changes for improvement
Desirable
- Record of professional publications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
