Job summary
The post holder will work as part of the NHS Charities Together Project Powering Recovery to support the coordination, development and promotion of the funded project within West London NHS Trust.
The post holder will support the Project Manager to ensure all activity is aligned to the outcomes of the Powering Recovery project as developed and delivered by West London NHS Trust in partnership with the Third Sector in Ealing.
The project will specifically focus on the role of technology and digital enablement and providing infrastructure support to groups and patients in line with KPI and service targets.
This post is an exciting opportunity to work within a team that are striving to improve the patient experience through the use of technology to support patient interventions.
Main duties of the job
Key Responsibilities
Co-ordinate the activities of volunteers on the project to support patients to access technology for their health needs
Act as the first point of contact for the project through face to face, telephone and email queries
Identify patients who currently do not use digital channels for healthcare access
With the support of volunteers work with patients to improve digital inclusion
Work with partner organizations and stakeholders to promote digital inclusion
Identify and support patients and groups of patients who are digitally excluded
Liaise and work with stakeholders and external volunteering organizations to support and recruit volunteers within the Trust.
Develop strong working relationships with Trust departments, external agencies/organisations both in the voluntary and public sectors
Identifying patient cohorts requiring additional medical/social support
Support the Digital Health Champion with the placement of volunteers
Incrementally increase numbers of volunteers on the project
About us
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
Wererated good overall by the Care Quality Commission (CQC).
Together, were committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Job description
Job responsibilities
Please refer to the JD and PS attached to this post to review the Detailed job description and main responsibilities in full.
Job description
Job responsibilities
Please refer to the JD and PS attached to this post to review the Detailed job description and main responsibilities in full.
Person Specification
Qualifiations & Training
Essential
- The role will be part of a small team who work together and are supportive to each other and other members of staff in Ealing Community Partners. It would suit an individual who is a self-starter and enjoys engaging with services users to support them with digital access.
- Knowledge of Microsoft office package including advanced excel.
Desirable
- Project Management qualification.
- Additional specialist knowledge acquired through post graduate diploma level or equivalent in a relevant field.
Experience
Essential
- Experience of working within a voluntary/ charity organisation and within community settings.
- Experience of project management cycles and supporting projects.
- Ability to record and report on project activities.
- Experience of supporting a team, and communicating with key stakeholders both internally and externally.
- Excellent interpersonal and organisational skills with the ability to communicate effectively.
- Ability to influence both verbally and in writing at all levels including senior management.
- Experience of analysing complex data and presenting in a user friendly format.
- A proven record of previous admin experience and managing data.
- Experience of delivering training.
Desirable
- Knowledge and experience of working within the NHS.
- Experience of working with and recruiting volunteers.
- Experience of training on-line
Knowledge
Essential
- Excellent working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
- Able to demonstrate highly developed communication skills including negotiation and persuasion skills.
- Able to display attention to detail.
- Maintaining electronic and manual databases.
- Able to recommend and implement effective working practices.
- Able to manage multiple tasks and work to deadlines.
- Understands the importance of record keeping and providing audit trails.
Desirable
- Understanding of health inequalities and health outcomes.
- Competent in using technology to support interventions.
Personal Qualities
Essential
- Willingness to seek and find new solutions to problems and propose change
- Team player with aptitude for working with and supporting others
- Willingness to assist and support project stakeholders and volunteers
- Self-motivated. Ability to work to tight deadlines. Flexible and adaptable.
- Good telephone manner, customer focused approach
- Positive attitude
Person Specification
Qualifiations & Training
Essential
- The role will be part of a small team who work together and are supportive to each other and other members of staff in Ealing Community Partners. It would suit an individual who is a self-starter and enjoys engaging with services users to support them with digital access.
- Knowledge of Microsoft office package including advanced excel.
Desirable
- Project Management qualification.
- Additional specialist knowledge acquired through post graduate diploma level or equivalent in a relevant field.
Experience
Essential
- Experience of working within a voluntary/ charity organisation and within community settings.
- Experience of project management cycles and supporting projects.
- Ability to record and report on project activities.
- Experience of supporting a team, and communicating with key stakeholders both internally and externally.
- Excellent interpersonal and organisational skills with the ability to communicate effectively.
- Ability to influence both verbally and in writing at all levels including senior management.
- Experience of analysing complex data and presenting in a user friendly format.
- A proven record of previous admin experience and managing data.
- Experience of delivering training.
Desirable
- Knowledge and experience of working within the NHS.
- Experience of working with and recruiting volunteers.
- Experience of training on-line
Knowledge
Essential
- Excellent working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
- Able to demonstrate highly developed communication skills including negotiation and persuasion skills.
- Able to display attention to detail.
- Maintaining electronic and manual databases.
- Able to recommend and implement effective working practices.
- Able to manage multiple tasks and work to deadlines.
- Understands the importance of record keeping and providing audit trails.
Desirable
- Understanding of health inequalities and health outcomes.
- Competent in using technology to support interventions.
Personal Qualities
Essential
- Willingness to seek and find new solutions to problems and propose change
- Team player with aptitude for working with and supporting others
- Willingness to assist and support project stakeholders and volunteers
- Self-motivated. Ability to work to tight deadlines. Flexible and adaptable.
- Good telephone manner, customer focused approach
- Positive attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
