Job summary
The Compliance and Quality Improvement Manager is responsible for developing, implementing, and managing the Trust's compliance and quality improvement frameworks to ensure adherence to Care Quality Commission (CQC) standards and other regulatory requirements. The post holder will lead compliance programmes, conduct deep dive reviews, coordinate peer reviews and mock inspections, and drive a culture of continuous improvement across Whittington Health.
This role requires close collaboration with Executive Directors, Clinical Divisions and governance teams to monitor, evaluate, and enhance compliance performance. The post holder will also oversee policy reviews, manage regulatory communications, and ensure the Trust is fully prepared for inspections.
This role requires a visible and accessible leader which will require the post holder to be on site as part of a flexible working agreement
Main duties of the job
The post holder will:
o Act as the Trust's lead for regulatory compliance.o Develop and implement structured compliance programmes, including annual reviews, mock inspections, and peer audits.o Maintain strong relationships with regulators (e.g., CQC).o Produce compliance reports for key committees (Quality Governance, Audit & Risk, Patient Safety).o Coordinate the Annual Compliance, Governance, and Risk Report.o Ensure evidence and documentation are inspection-ready.o Embed compliance and risk management into operational practice.o Lead quality improvement initiatives linked to compliance and patient safety.o Support services in creating action plans post-audit or inspection.o Facilitate deep dives and thematic reviews.o Oversee Tendable audit schedules and ward accreditation programmes.o Manage systematic review and updating of Trust policies.o Ensure alignment with regulatory standards and national guidance.o Develop internal/external materials for inspection readiness.o Coordinate messaging around compliance and quality.o Oversee logistical preparations for inspections.o Work with senior leaders to build compliance capability.o Engage medical and clinical staff in quality improvement.o Network with other Trusts to share best practice.o Line manage staff where required.o Make independent decisions within scope.o Uphold Trust values and compliance with equality, safeguarding, and data protection policies.
About us
Whittington Health is one of London's leading integrated care organisations - helping local people to live longer, healthier lives. We provide hospital and community care services to over half a million people living in Islington and Haringey as well as those living in Barnet, Enfield, Camden andHackney.
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients and doing more to prevent illness in our community than ever before. We are dedicated to improving services to deliver the best for our patients and service users whether we see them in our hospital, out in our sites across North London or in their own homes.
Job description
Job responsibilities
Job Summary
The Compliance and Quality Improvement Manager is responsible for developing, implementing, and managing the Trusts compliance and quality improvement frameworks to ensure adherence to Care Quality Commission (CQC) standards and other regulatory requirements. The post holder will lead compliance programmes, conduct deep dive reviews, coordinate peer reviews and mock inspections, and drive a culture of continuous improvement across Whittington Health.
This role requires close collaboration with Executive Directors, Clinical Divisions and governance teams to monitor, evaluate, and enhance compliance performance. The post holder will also oversee policy reviews, manage regulatory communications, and ensure the Trust is fully prepared for inspections.
This role requires a visible and accessible leader which will require the post holder to be on site as part of a flexible working agreement.
Job description
Job responsibilities
Job Summary
The Compliance and Quality Improvement Manager is responsible for developing, implementing, and managing the Trusts compliance and quality improvement frameworks to ensure adherence to Care Quality Commission (CQC) standards and other regulatory requirements. The post holder will lead compliance programmes, conduct deep dive reviews, coordinate peer reviews and mock inspections, and drive a culture of continuous improvement across Whittington Health.
This role requires close collaboration with Executive Directors, Clinical Divisions and governance teams to monitor, evaluate, and enhance compliance performance. The post holder will also oversee policy reviews, manage regulatory communications, and ensure the Trust is fully prepared for inspections.
This role requires a visible and accessible leader which will require the post holder to be on site as part of a flexible working agreement.
Person Specification
Qualifications
Essential
- Master's degree or equivalent experience
- Willingness to undertake CPD
Desirable
- Registered professional qualification
Experience
Essential
- Minimum 5 years NHS experience
- Demonstrable experience of leading regulatory compliance and quality improvement in a complex environment
- Experience in integrated governance, risk management, and advising senior management
- Experience managing teams within a regulatory framework
- Experience working with CQC or equivalent regulatory bodies
- Experience developing and delivering training programmes
Skills
Essential
- Excellent oral and written communication
- Strong interpersonal, influencing, and negotiation skills
- Highly developed analytical and problem-solving skills
- Project management and strategic planning ability
- Proficiency in IT and database management
- Ability to analyse complex information and make sound decisions
Knowledge
Essential
- In-depth knowledge of NHS structures, policies, and CQC regulations
- Understanding of integrated governance, audit, and risk management
- Familiarity with NICE guidance and quality improvement methodologies
Personal Qualities
Essential
- Strong leadership and motivational skills
- Commitment to quality, safety, and patient-centred care
- Adaptable, proactive, and resilient
- Self-motivated and innovative thinker
Person Specification
Qualifications
Essential
- Master's degree or equivalent experience
- Willingness to undertake CPD
Desirable
- Registered professional qualification
Experience
Essential
- Minimum 5 years NHS experience
- Demonstrable experience of leading regulatory compliance and quality improvement in a complex environment
- Experience in integrated governance, risk management, and advising senior management
- Experience managing teams within a regulatory framework
- Experience working with CQC or equivalent regulatory bodies
- Experience developing and delivering training programmes
Skills
Essential
- Excellent oral and written communication
- Strong interpersonal, influencing, and negotiation skills
- Highly developed analytical and problem-solving skills
- Project management and strategic planning ability
- Proficiency in IT and database management
- Ability to analyse complex information and make sound decisions
Knowledge
Essential
- In-depth knowledge of NHS structures, policies, and CQC regulations
- Understanding of integrated governance, audit, and risk management
- Familiarity with NICE guidance and quality improvement methodologies
Personal Qualities
Essential
- Strong leadership and motivational skills
- Commitment to quality, safety, and patient-centred care
- Adaptable, proactive, and resilient
- Self-motivated and innovative thinker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
