Whittington Hospital NHS Trust

Porter - Team Leader

The closing date is 21 July 2025

Job summary

The postholder will be responsible for the coordination, supervision, and support of an effective service delivery of Portering staff's duties.

The Team Leader will be required to exercise initiative and judgment to ensure the provision of an efficient, effective service that is supportive to the Ward/Department and courteous and caring to patients, visitors, and all service users.

To be professional and courteous in all working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business

Main duties of the job

The Team Leader will be required to identify and respond to user needs and to solve problems/complaints as and when they arise or escalate as necessary to line management.
To provide the Service Manager with regular staff updates and reports when requested, in a timely manner.
Assist in the completion and implementation of work schedules and procedures as and when required.
The post holder will ensure the proper use of the Trust's resources such as stationery, telephone usage, photocopying, and other consumables during business, ensuring minimal waste and minimal cost.
To maintain the confidentiality of the Trust in respect of patient and staff information obtained at all times, and use such information only as authorized for specific purposes. Report any concerns about the use of such information to the senior manager.
The post-holder is responsible for taking reasonable care of himself/herself as well as for any colleagues, patients or visitors who might be affected by any act or failure to act by the post-holder in accordance with the Trust's policies on Health and Safety at Work.
The post holder may be required to work in another department within the Trust at short notice to cover unplanned sickness or to cover planned sickness or annual leave in other departments

About us

We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.Our missionHelping local people live longer, healthier lives.Our visionProvide safe, personal, co-ordinated care for the community we serve.Our goalsWe have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.

To secure the best possible health and wellbeing for all our community
To integrate and coordinate care in person-centred teams
To deliver consistent, high quality, safe services
To support our patients and users in being active partners in their care
To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population

Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year Inclusive of HCAS per annum

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-3221

Job locations

Whittington Hospital

London

N19 5NF

Job description

Job responsibilities

Supervise staff to maintain and deliver a quality service according to set work schedules and procedures.

Undertake daily reviews of work areas ensuring service delivery.

Assess workload schedules, deploy/relocate staff and allocate resources whilst prioritising urgent requests or absences from work.

Issue and monitor all equipment and materials in line with budget limits.

Build and maintain effective relationships with staff, clients, and other departmental supervisors.

Motivate staff through good communication, regular team huddles, and individual contact, progressing and feeding back to the management team on any issues raised, following up, and ensuring actions are taken where appropriate.

Manage the weekly operational staff rotas.

Assist in implementing and overseeing service policies and processes to the agreed standards.

Maintain a visible presence to patients, acting upon comments raised/shared in relation to service delivery, improving patient satisfaction levels, and maintaining high standards within the service.

Assist in the management of an effective complaints process in line with the Trusts guidelines.

Report any accidents or incidents to the line manager.

Responsible for recording, and reporting sickness absence to the line manager

Undertake return-to-work interviews following absences from work.

Able to provide assistance to patients and visitors to the hospitals.

Able to evaluate and determine the appropriate point and means of escalation.

Participate in recruitment activities for staff.

Assist in, organizing and implementing appropriate training for staff in line with personal development plans and divisional business plans.

Organise Job Skill training for the new starters or for the staff who are out of date.

Maintain all health and safety training to compliant levels.

Ensure staff comply with health and safety regulations.

Job description

Job responsibilities

Supervise staff to maintain and deliver a quality service according to set work schedules and procedures.

Undertake daily reviews of work areas ensuring service delivery.

Assess workload schedules, deploy/relocate staff and allocate resources whilst prioritising urgent requests or absences from work.

Issue and monitor all equipment and materials in line with budget limits.

Build and maintain effective relationships with staff, clients, and other departmental supervisors.

Manage the weekly operational staff rotas.

Assist in implementing and overseeing service policies and processes to the agreed standards.

Maintain a visible presence to patients, acting upon comments raised/shared in relation to service delivery, improving patient satisfaction levels, and maintaining high standards within the service.

Assist in the management of an effective complaints process in line with the Trusts guidelines.

Report any accidents or incidents to the line manager.

Responsible for recording, and reporting sickness absence to the line manager

Undertake return-to-work interviews following absences from work.

Able to provide assistance to patients and visitors to the hospitals.

Able to evaluate and determine the appropriate point and means of escalation.

Participate in recruitment activities for staff.

Assist in, organizing and implementing appropriate training for staff in line with personal development plans and divisional business plans.

Organise Job Skill training for the new starters or for the staff who are out of date.

Maintain all health and safety training to compliant levels.

Ensure staff comply with health and safety regulations.

Person Specification

Education / Qualifications

Essential

Good level education or equivalent professional experience

Desirable

IOSH - Supervising Safely

Skills

Essential

Ability to motivate and involve individuals and understand performance expectations
Develop and maintain positive working relationships
Maintain a safe working environment for self and others
Ability to manage own time and meet deadlines
Ability to problem solve
Willingness to demonstrate a hands on approach to tasks or supporting others
Competent IT skills including Word, Excel, PowerPoint and Outlook

Knowledge and Experience

Essential

Experience of managing sickness absence, grievances, Disciplinary and capability cases
Operational knowledge of Health & Safety at work legislation
Experience of dealing with challenging behaviour
Good interpersonal and communication skills
Good time management skills including ability to work to set deadlines.
Ability to work well as part of the team across the site.
Ability to work flexibly, quickly and accurately.
Previous Supervisory experience

Person Specification

Education / Qualifications

Essential

Good level education or equivalent professional experience

Desirable

IOSH - Supervising Safely

Skills

Essential

Ability to motivate and involve individuals and understand performance expectations
Develop and maintain positive working relationships
Maintain a safe working environment for self and others
Ability to manage own time and meet deadlines
Ability to problem solve
Willingness to demonstrate a hands on approach to tasks or supporting others
Competent IT skills including Word, Excel, PowerPoint and Outlook

Knowledge and Experience

Essential

Experience of managing sickness absence, grievances, Disciplinary and capability cases
Operational knowledge of Health & Safety at work legislation
Experience of dealing with challenging behaviour
Good interpersonal and communication skills
Good time management skills including ability to work to set deadlines.
Ability to work well as part of the team across the site.
Ability to work flexibly, quickly and accurately.
Previous Supervisory experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

London

N19 5NF

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

London

N19 5NF

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)