Job summary
Ensure that the Trust operates a consistent, cost effective and efficient temporary staffing service, which is fully compliant with national and local policy requirements, professional standards and supports the delivery of high quality and safe care for patients on a Trust wide basis.
Operational management for ensuring appropriate staffing establishment is in place, monitoring performance of bank fill, reducing bank & agency activity, spend and highlighting any areas of risk subsequently forming action plans to deliver recommendations around efficiencies.
The post-holder is responsible for operationally working with the outsourced bank provider, overseeing the bank service and ensuring that this meets the ongoing needs of the organisation.
Main duties of the job
Escalation point for Temporary Staffing for the day to day delivery (clinical/non clinical) including recommendations around efficiencies, holistic view of each staff group to ensure maximum efficiencies are being made and acted upon
Deputise in the absence of the Head of Temporary Staffing Workforce in matters relating to temporary staffing projects, recruitment or matters of investigations for Bank & Agency workforce
Day to day operational management of the outsourced service provider, (Bank Partners) to ensure they are providing optimum service delivery and liaise with the Bank Partners Contract Manager on any issues through to resolution while reporting to the Head of Temporary Staffing Workforce
Development and maintenance of relationships with Operational Managers, particularly Divisional Managers, Senior Clinical Leads and other Senior staff as appropriate to ensure temporary staffing needs and requirements are acted upon efficiently.
Lead on Triangulation working groups, this can include attendance and input into the relevant Nursing, Medical & Dental and Allied Health Practitioner steering groups in the absence of the Head of Temporary Staffing Workforce as appropriate
Lead on Temporary Staffing projects as an ongoing responsibility
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
First point of escalation for any concerns/complaints raised about temporary staffing workers and or the outsourced service provider
Escalation point for Temporary Staffing for the day to day delivery (clinical/non clinical) including recommendations around efficiencies, holistic view of each staff group to ensure maximum efficiencies are being made and acted upon
Deputise in the absence of the Head of Temporary Staffing Workforce in matters relating to temporary staffing projects, recruitment or matters of investigations for Bank & Agency workforce
Participate in formal committee meetings and to report and make recommendations relating to temporary staffing matters in the absence of Head of Temporary Staffing Workforce
Deputise at Executive level meetings in the absence of the Head of Temporary Staffing Workforce
Advice and sharing expertise on matters relating to Temporary Staffing and relevant legislation when required
Day to day operational management of the outsourced service provider, (Bank Partners) to ensure they are providing optimum service delivery and liaise with the Bank Partners Contract Manager on any issues through to resolution while reporting to the Head of Temporary Staffing Workforce
Monitoring operational KPIs for Bank Partners, such as current and upcoming fill rates, adherence to capped Bank and Agency rates, and compliance with Direct Engagement, and assist in formulating plans to correct performance
Monitor performance elements of outsourced temporary staffing function with Bank Partners. Ensuring timely delivery and analysis of management and performance data relating to outsourced Temporary Staffing function, to drive improvements.
Daily monitoring of Power B.I. systems and producing reports with analytical data and when required presentations
Operational recommendations of strategies for service improvements and supporting the Head of Temporary Staffing Workforce in identifying cost reduction opportunities
Attend external temporary staffing forums as and when required by Head of Temporary Staffing Workforce depending on service need with delegated responsibility to make decisions in the best interest of the Trust
Proactive networking with other Temporary Staffing Managers across the NCL network to share knowledge and discuss best practice and implement viable solutions within the internal function for all staff-groups
Development and maintenance of relationships with Operational Managers, particularly Divisional Managers, Senior Clinical Leads and other Senior staff as appropriate to ensure temporary staffing needs and requirements are acted upon efficiently.
Lead on Triangulation working groups, this can include attendance and input into the relevant Nursing, Medical & Dental and Allied Health Practitioner steering groups in the absence of the Head of Temporary Staffing Workforce as appropriate
Responsible for leading individual projects as outlined by the Head of Temporary Staffing Workforce
Lead on Temporary Staffing projects as an ongoing responsibility
Where KPIs are not being met, escalate to Head of Temporary Staffing Workforce and make recommendations on strategies for correction.
Job description
Job responsibilities
First point of escalation for any concerns/complaints raised about temporary staffing workers and or the outsourced service provider
Escalation point for Temporary Staffing for the day to day delivery (clinical/non clinical) including recommendations around efficiencies, holistic view of each staff group to ensure maximum efficiencies are being made and acted upon
Deputise in the absence of the Head of Temporary Staffing Workforce in matters relating to temporary staffing projects, recruitment or matters of investigations for Bank & Agency workforce
Participate in formal committee meetings and to report and make recommendations relating to temporary staffing matters in the absence of Head of Temporary Staffing Workforce
Deputise at Executive level meetings in the absence of the Head of Temporary Staffing Workforce
Advice and sharing expertise on matters relating to Temporary Staffing and relevant legislation when required
Day to day operational management of the outsourced service provider, (Bank Partners) to ensure they are providing optimum service delivery and liaise with the Bank Partners Contract Manager on any issues through to resolution while reporting to the Head of Temporary Staffing Workforce
Monitoring operational KPIs for Bank Partners, such as current and upcoming fill rates, adherence to capped Bank and Agency rates, and compliance with Direct Engagement, and assist in formulating plans to correct performance
Monitor performance elements of outsourced temporary staffing function with Bank Partners. Ensuring timely delivery and analysis of management and performance data relating to outsourced Temporary Staffing function, to drive improvements.
Daily monitoring of Power B.I. systems and producing reports with analytical data and when required presentations
Operational recommendations of strategies for service improvements and supporting the Head of Temporary Staffing Workforce in identifying cost reduction opportunities
Attend external temporary staffing forums as and when required by Head of Temporary Staffing Workforce depending on service need with delegated responsibility to make decisions in the best interest of the Trust
Proactive networking with other Temporary Staffing Managers across the NCL network to share knowledge and discuss best practice and implement viable solutions within the internal function for all staff-groups
Development and maintenance of relationships with Operational Managers, particularly Divisional Managers, Senior Clinical Leads and other Senior staff as appropriate to ensure temporary staffing needs and requirements are acted upon efficiently.
Lead on Triangulation working groups, this can include attendance and input into the relevant Nursing, Medical & Dental and Allied Health Practitioner steering groups in the absence of the Head of Temporary Staffing Workforce as appropriate
Responsible for leading individual projects as outlined by the Head of Temporary Staffing Workforce
Lead on Temporary Staffing projects as an ongoing responsibility
Where KPIs are not being met, escalate to Head of Temporary Staffing Workforce and make recommendations on strategies for correction.
Person Specification
Education / Qualifications
Essential
- Extensive experience in Temporary Staffing
Desirable
- Experience in project management
Skills & Abilities
Essential
- Ability to identify cost saving opportunities as part of service improvement initiatives
Desirable
- Ability to respond to urgent situations in a calm, empathetic and logical manager and manage stressful situations
Knowledge & Experience
Essential
- A sound knowledge of the temporary staffing market and regional and national framework agreements
Desirable
- Good understanding of workforce planning & demand management
Person Specification
Education / Qualifications
Essential
- Extensive experience in Temporary Staffing
Desirable
- Experience in project management
Skills & Abilities
Essential
- Ability to identify cost saving opportunities as part of service improvement initiatives
Desirable
- Ability to respond to urgent situations in a calm, empathetic and logical manager and manage stressful situations
Knowledge & Experience
Essential
- A sound knowledge of the temporary staffing market and regional and national framework agreements
Desirable
- Good understanding of workforce planning & demand management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
