Deputy Service Manager

Job description

Job responsibilities

1.0 Performance

Accountability/Responsibility for performance

Responsible for reporting performance metrics of a service/speciality to the line manager.

Continuous monitoring of performance of a service/speciality through analysis of data.

Supporting and managing Team Managers in areas of poor performance.

Supporting and challenging Team Managers on optimising processes to improve productivity.

Reports, escalates and communicates service-related issues to Service Manager that will impact on performance.

Deputises for the Service Manager in providing assurance on performance at the weekly divisionalPlanned Care Delivery meeting.

Responsible for delivery of services

Accountable for daily planning of a service/speciality to optimise productivity.

Responsible for implementing new ways of working to improve performance.

Responsible for planning the capacity for a service/speciality and adjusting plans to ensure delivery is optimised.

Communicates performance information to their team on a weekly basis.

Responsible for Identifying the development needs of Patient Pathway Co-ordinators/Administrators to optimise performance and delivers training to meet those needs.

Responsible for ensuring a clinician capacity is managed within the trust principles for outpatients.

Responsible for resolving day to day service management issues.

2.0 Financial Budgetary Management

Responsible for signing off expenses, resources within a service/speciality and financial controls are in place to manage expenditure.

Responsible for monitoring income targets by ensuring data is entered timely and accurately for a service/speciality.

Responsible for considering cost improvement savings for a service/speciality.

Responsible for monthly oversight and management of a service/speciality budget.

Responsible for developing further knowledge and understanding of financial management.

Responsible for compliance with the Trusts Standing Financial Instructions for a service(s)/specialities.

3.0 Quality

Responsible for responding to patient complaints, providing sympathetic responses for a service/speciality. Responsible for learning from complaints and ensuring changes are implemented.

Uses patients as experts to improve services.

Responsible for reporting and managing incidents for a service(s)/specialities, highlighting themes. Highlighting risks to be recorded on the risk register.

Utilises Trust Policies and Procedures relevant to the area of speciality.

Responsible for ensuring services are obtaining feedback from patients through a variety of surveys.

Responsible for implementing service improvements to enhance clinical care and maximise efficiency.

Responsible for supporting their manager in preparing for peer reviews and inspections delivering identified actions.

4.0 Workforce

Responsible for managing direct line reports under the trust management policies and procedures including disciplinary, capability and grievance issues under the support of the line manager.

Responsible for recruitment to vacancies, sickness rates for a service/speciality

Responsible for the mandatory training and appraisal rates of a service/speciality

Responsible for supporting and training Team Managers in staff management policies and procedures.

Responsible for the wellbeing of staff in a service(s)/specialities.

Responsible for implementing actions as a result of feedback from the staff survey.

Responsible for oversight of annual leave, manage rotas and arrange cover for a service/speciality.

Person Specification

Data quality and validation

Essential

• Professional experience minimum two years

Desirable

• Manages patient tracking lists, RTT clocks, cancer pathways. Validates patient information.

Line management

Essential

• Experience task managing and mentoring junior members of staff.

Desirable

• Experience managing and developing a team from a pastoral and performance perspective.

Changing and improving operational processes

Essential

• Has implemented a new process.

Desirable

• Has led a change project impacting multidisciplinary teams.

Managing an NHS service

Essential

• Has worked in a team delivering NHS elective care for a minimum of two years.

Desirable

• Has managed a clinical department.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

London

N19 5NF

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)