Job summary
Patient Pathway Supervisor - B5
Contract: Permanent - Full time
An exciting opportunity has arisen for a full time, well organised and enthusiastic individual to join the admin team at the Northern Health Centre, Community Paediatrics.
The post holder will play an important role in the provision of high-quality supervision and administrative support to the Islington Additional Needs and Disability Service (IANDS), Community Paediatric and the Looked After Children teams.
The Patient Pathway Supervisor's key role is to manage and support the administrative staff within their teams, overseeing day-to-day operations and supervising the reception team, providing cover as needed. The post holder will support patients through their clinical pathway, ensuring timely treatment, minimising delays, and enhancing the patient experience with clear, reassuring communication.
You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.
Please find the full list of duties and responsibilities in the attached job description.
For further information please contact Claudia Thompson-Shaw, Deputy Service Manager on claudia.thompson-shaw@nhs.net or 07435272024.
Main duties of the job
Please find the full list of duties and responsibilities for this position in the attached job description. The role encompasses a range of leadership and administrative tasks, including overseeing team operations, driving efficiency, managing resources, and ensuring high-quality service delivery.
We encourage you to review the job description carefully to ensure a comprehensive understanding of the role.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
We are seeking a highly motivated and dynamic individual to join our team in a leadership capacity. This post is an excellent opportunity for someone looking for a new challenge, with a focus on driving improvements in administrative processes and leading a team. The successful candidate will play a key role in shaping the direction of our services, ensuring effective delivery and leadership within the administrative function.
Applicants should possess strong leadership qualities, excellent communication and interpersonal skills, and a high level of IT proficiency. You should demonstrate the ability to organise, prioritise, and manage multiple tasks effectively, with a keen focus on delivering results and ensuring a high standard of service.
Please ensure that your application clearly addresses the essential criteria outlined in the personal specification. We encourage you to provide specific examples in your supporting statement to demonstrate how you meet the criteria and align with the leadership expectations for this role.
Job description
Job responsibilities
We are seeking a highly motivated and dynamic individual to join our team in a leadership capacity. This post is an excellent opportunity for someone looking for a new challenge, with a focus on driving improvements in administrative processes and leading a team. The successful candidate will play a key role in shaping the direction of our services, ensuring effective delivery and leadership within the administrative function.
Applicants should possess strong leadership qualities, excellent communication and interpersonal skills, and a high level of IT proficiency. You should demonstrate the ability to organise, prioritise, and manage multiple tasks effectively, with a keen focus on delivering results and ensuring a high standard of service.
Please ensure that your application clearly addresses the essential criteria outlined in the personal specification. We encourage you to provide specific examples in your supporting statement to demonstrate how you meet the criteria and align with the leadership expectations for this role.
Person Specification
Education/Qualifications
Essential
- Degree or relevant experience
- Good literacy and numeracy, general education.
Desirable
- NVQ Admin Level 3 in Administration or Equivalent (or ability to attain)
- NVQ Management Level 3 or equivalent (or ability to attain)
Skills & Abilities
Essential
- Excellent IT Skills, able to competently use Word, Excel, PowerPoint, and
- Ability to access and maintain Database Systems (RIO).
- Experience of generating reports for commissioners as well as managers, comfortable using PowerBi and in manipulating data in Excel including formulas and graphs
- Experience in MS Access database & producing tables and charts
- Able to use E Procurement systems
- Good written and verbal communication skills.
- Able to work under pressure prioritise workload.
- Works effectively in a team
Knowledge & Experience
Essential
- Experience as supervisor or team leader
- Experience in Health Care
- Rota coordination
- Experience with working with a multidisciplinary team.
- Experience with dealing with the internal and external agencies.
- NHS Experience
Personal Qualities
Essential
- Ability to complaints and stressful situations
- Team player and supervision
Person Specification
Education/Qualifications
Essential
- Degree or relevant experience
- Good literacy and numeracy, general education.
Desirable
- NVQ Admin Level 3 in Administration or Equivalent (or ability to attain)
- NVQ Management Level 3 or equivalent (or ability to attain)
Skills & Abilities
Essential
- Excellent IT Skills, able to competently use Word, Excel, PowerPoint, and
- Ability to access and maintain Database Systems (RIO).
- Experience of generating reports for commissioners as well as managers, comfortable using PowerBi and in manipulating data in Excel including formulas and graphs
- Experience in MS Access database & producing tables and charts
- Able to use E Procurement systems
- Good written and verbal communication skills.
- Able to work under pressure prioritise workload.
- Works effectively in a team
Knowledge & Experience
Essential
- Experience as supervisor or team leader
- Experience in Health Care
- Rota coordination
- Experience with working with a multidisciplinary team.
- Experience with dealing with the internal and external agencies.
- NHS Experience
Personal Qualities
Essential
- Ability to complaints and stressful situations
- Team player and supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
