Job summary
An exciting opportunity has arisen to join the Surgery and Cancer Integrated Clinical Service Unit(ICSU) at Whittington Health as a Service Manager for surgical specialties.
This Service Manager post is a key position within the ICSU's management structure. The successful postholder will be operationally responsible for the service portfolio, ensuring excellent performance, demonstrating strong leadership and working to develop the services within your portfolio to ensure the delivery of high-quality patient care and experience.
The successful postholder would be joining the team at an important and interesting time, with responsibility for the continued recovery of surgical services and close involvement in the NCL clinical networks. Reporting to the General Manager for Surgery and working closely with clinical leads and senior nursing team, you will ensure the delivery of high-quality services, the provision of excellent experience for patients and that the services you manage meet regulatory and operational performance targets.
The candidate will be joining a friendly and ambitious team committed to continuous improvement and high-quality patient care.
Main duties of the job
Working with other members of the Divisional Team, the Service Manager will support the Senior Management & Clinical Teams in the planning and delivery of clinical services and ensure the achievement of key objectives. The post holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.
This will include responsibility for all aspects of planning, including service planning, project management and the production of business cases, ensuring that there are systems in place to monitor and measure Divisional and Specialty performance.They will have direct responsibility for ensuring that resources are utilised efficiently.
We are looking for a candidate who is able to lead and motivate teams, meets our organisational values of I CARE, and can contribute as a senior member of the ICSU management team.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
The Service Manager has responsibility for the operational management of surgical services within the Integrated Care Service Unit (ICSU), ICSU leadership of performance monitoring and management, as well as ensuring development of systems and frameworks to ensure the achievement of key national and local objectives.
Please see the Job Description and Person Specification for a detailed breakdown of the role and its main responsibilities.
Job description
Job responsibilities
The Service Manager has responsibility for the operational management of surgical services within the Integrated Care Service Unit (ICSU), ICSU leadership of performance monitoring and management, as well as ensuring development of systems and frameworks to ensure the achievement of key national and local objectives.
Please see the Job Description and Person Specification for a detailed breakdown of the role and its main responsibilities.
Person Specification
Education / Qualifications
Essential
- First Degree or equivalent relevant professional qualification
- Evidence of Continuing Professional Development.
Desirable
- PRINCE2 practitioner certificate / other formal project management training.
Experience
Essential
- Business management systems development and implementation
- Effectively managing complex organisational change
- Service improvement and process redesign to increase efficiency and streamlined patient experience
- Multidisciplinary and multi-agency collaborative working
- Human resource management
- Leading and managing individuals / teams to achieve challenging objectives
- Leading and developing performance monitoring and management systems
- A comprehensive knowledge and understanding of current national health policies and key issues in the NHS e.g. access and cancer targets, payment by results, patient choice and involvement.
- A thorough knowledge of the environment in which the Trust operates including structural, financial and capacity issues, both internal and external to the NHS
Desirable
- Project management of major schemes or initiatives
Skills & Knowledge
Essential
- Strong leadership and team working skills
- Influencing and negotiation skills required to generate and deliver action and change in complex and contentious environments where the post holder does not have direct line authority
- Ability to lead and work collaboratively with a diverse range of people; at various levels of seniority, from all professional disciplines, and different public and private sector organisations
- Excellent verbal and written communication and presentation skills and the ability to receive and present data that is complex, sensitive or contentious to large groups
- Evidence of working with numerical and other data, and ability to analyse, interpret and present multi-stranded complex data in appropriate forms
- Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex strategic and service issues.
- Ability to manage diverse groups of staff, develop and implement changes in relation to the modernisation of roles, structures, service models and delivery
- Ability to develop and deliver training programmes to a diverse range of staff
- Excellent ability to motivate staff and generate action where the post holder does not have direct line accountability
- Evidence of interpreting complex information, including benchmarking data leading to strategic and operational decision making
- Ability to develop and implement strategic and tactical plans
- Evidence of the development of services using a partnership approach, including patient carer/ involvement.
- have in depth knowledge of waiting list management including the delivery of RTT and Single Cancer Pathway targets
- Good working knowledge and experience of mainstream word processing, spreadsheet, e-mail and presentation software, preferably MS Office
- Ability to identify, learn and/or use software products in support of organisational objectives, particularly in relation to capacity and demand, service planning and performance monitoring and management
- Good knowledge and understanding of the functionality and operation of hospital patient information and management systems
- Ability to develop and interpret financial plans of service developments / cases of need.
Person Specification
Education / Qualifications
Essential
- First Degree or equivalent relevant professional qualification
- Evidence of Continuing Professional Development.
Desirable
- PRINCE2 practitioner certificate / other formal project management training.
Experience
Essential
- Business management systems development and implementation
- Effectively managing complex organisational change
- Service improvement and process redesign to increase efficiency and streamlined patient experience
- Multidisciplinary and multi-agency collaborative working
- Human resource management
- Leading and managing individuals / teams to achieve challenging objectives
- Leading and developing performance monitoring and management systems
- A comprehensive knowledge and understanding of current national health policies and key issues in the NHS e.g. access and cancer targets, payment by results, patient choice and involvement.
- A thorough knowledge of the environment in which the Trust operates including structural, financial and capacity issues, both internal and external to the NHS
Desirable
- Project management of major schemes or initiatives
Skills & Knowledge
Essential
- Strong leadership and team working skills
- Influencing and negotiation skills required to generate and deliver action and change in complex and contentious environments where the post holder does not have direct line authority
- Ability to lead and work collaboratively with a diverse range of people; at various levels of seniority, from all professional disciplines, and different public and private sector organisations
- Excellent verbal and written communication and presentation skills and the ability to receive and present data that is complex, sensitive or contentious to large groups
- Evidence of working with numerical and other data, and ability to analyse, interpret and present multi-stranded complex data in appropriate forms
- Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex strategic and service issues.
- Ability to manage diverse groups of staff, develop and implement changes in relation to the modernisation of roles, structures, service models and delivery
- Ability to develop and deliver training programmes to a diverse range of staff
- Excellent ability to motivate staff and generate action where the post holder does not have direct line accountability
- Evidence of interpreting complex information, including benchmarking data leading to strategic and operational decision making
- Ability to develop and implement strategic and tactical plans
- Evidence of the development of services using a partnership approach, including patient carer/ involvement.
- have in depth knowledge of waiting list management including the delivery of RTT and Single Cancer Pathway targets
- Good working knowledge and experience of mainstream word processing, spreadsheet, e-mail and presentation software, preferably MS Office
- Ability to identify, learn and/or use software products in support of organisational objectives, particularly in relation to capacity and demand, service planning and performance monitoring and management
- Good knowledge and understanding of the functionality and operation of hospital patient information and management systems
- Ability to develop and interpret financial plans of service developments / cases of need.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
