Single Point of Contact - Administrator

Whittington Hospital NHS Trust

The closing date is 11 May 2025

Job summary

We are pleased to offer an opportunity to join the Barnet 0 - 19 Children and Young People's Service during the ongoing transformation project to improve the service we provide to our community.

The successful candidate will join the Barnet Single Point of Contact (SPOC) administrative team. The post holder will work closely with the Health Visiting, School Nursing and Safeguarding services, providing an excellent administrative service and acting as the first contact for parents into the service.

The post holder will have previous experience of working in the provision of excellent customer care, including the maintenance of electronic records and be proficient using various Microsoft packages such as Excel, Word and Outlook. You should possess well-developed communication skills, work well within a team, be flexible and be able to multi task. Experience of working in an NHS environment would be desirable, though not essential.

The post holder will also register referrals, upload documents, book and reschedule appointments for all patients and deal with calls coming into the service from our duty line. This operates Monday to Friday 9am - 5pm.

Main duties of the job

Answer calls from the Single Point of Contact phone line and assisting patients with their queries.
Book clinics and appointments and manage cancellations or amendments in a timely manner.
Manage a shared inbox, responding to queries, uploading documents and escalating when necessary.
Registering patients and maintaining health records as required and according to local SOPs.
Utilise SystmOne / Rio patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-3070

Job locations

Winston House

Dollis Park

London

N3 1HG

Job description

Job responsibilities

Process new referrals per local SOPs, book/manage appointments, and handle cancellations/amendments promptly.

Maintain accurate health records, using SystmOne/Rio systems for data entry and retrieval.

Confirm appointments, ensure patient data integrity, and collaborate with teams to prepare clinic notes and necessary clinical information.

Generate clinic letters and reports as required. Handle photocopying/scanning, manage issues with staff/clients, and arrange interpreters for appointments as per SOPs.

Process new referrals per local SOPs, book/manage appointments, and handle cancellations/amendments promptly.

Maintain accurate health records, using SystmOne/Rio systems for data entry and retrieval.

Confirm appointments, ensure patient data integrity, and collaborate with teams to prepare clinic notes and necessary clinical information.

Generate clinic letters and reports as required. Handle photocopying/scanning, manage issues with staff/clients, and arrange interpreters for appointments as per SOPs.

For further details of Job Description and Person Specification, please read the attached document.