Imaging Admin/Reception Officer
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Job summary
Imaging Admin/Reception Officer - Band 3
Contract 1 Full-time role 37.5 hours per week.
The post holder will provide a full clerical and receptionist service supporting multidisciplinary staff in the Imaging Department within the operating hours of 8-8pm Monday to Saturday (potentially to also include Sundays.) The current working hours are Monday to Friday, 08:45 AM to 05:00 PM. This may be adjusted in the future to include a shift pattern that spans from Monday to Sunday.
The post holder will be responsible for using the IT systems to ensure timely and accurate data is recorded for patients accessing the service.
The post holder will carry out his/her duties in such a way as to make a direct and positive contribution to the organisation of work identified and ensure confidentiality is maintained at all times.
Main duties of the job
To provide a welcoming and efficient reception service by greeting patients, visitors and staff accessing the Imaging Department.
Book appointments and manage cancelations and update patient details.
To work on rotation through the admin key areas of the department.
Registration/booking of patients by hospital procedure of all new and existing attenders to the department.
Printing of new referral's from the generic email, Answer GP's and patients queries.
Sorting of all referrals into the correct modality and urgency, ensuring all requests forms are stamped and put on the referrals list, ensuring all forms are put in the correct place.
To deal promptly and in a professional manner with telephone or email queries taking the necessary action required to assist the caller/email, including transferring the call to another department if appropriate.
To calculate when scan appointments are required, taking into account the varying criteria for each type of appointment and timelines such as Estimated Due Date.
To work unsupervised, manage and prioritise own work load within occupational guidelines.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Details
Date posted
28 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,485 to £31,088 a year per annum inclusive of HCAS (pro-rata if LTFT)
Contract
Permanent
Working pattern
Full-time
Reference number
220-WHT-2889
Job locations
Whittington Health Hospital, Imaging Department Level Three
Magdala Avenue
London
N19 5NF
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Whittington Health Hospital, Imaging Department Level Three
Magdala Avenue
London
N19 5NF
Employer's website
https://www.whittington.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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