Administrator - Haemoglobinopathy - Community Red Cell Service
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Job summary
Band 3 Administrator - Fixed Term (14 months)
An exciting opportunity has arisen for an administrator to join the new, expanding, high-quality NCL Community Red Cell Service.
This is a chance to be part of something transformative and innovative. You will be involved in supporting the provision of specialist and non-specialist haemoglobinopathy services to adults and children with sickle cell disorder across the network.
We are looking for someone who is dynamic, well organised, efficient, and who can work autonomously as part of the admin team and wider multidisciplinary team.
The post holder is expected to establish and maintain positive interpersonal relationships with other staff members characterised by trust, mutual respect, and open, honest communication. This will include:
- Patients and carers
- Community Red Cell Service patient facing team
- Community Red Cell Service administration team
- Multidisciplinary Red Cell teams in relevant inpatient and outpatient departments
- Haemoglobinopathy Coordinating Centre (HCC) team
- General Practitioners and other primary care colleagues in relevant localities
Candidates must have skills and experience in working with Microsoft office applications and work to a high degree of accuracy. Knowledge of the Rio system is desirable and would be an advantage as would previous NHS experience.
Main duties of the job
Good communication and interpersonal skills are essential, together with the ability to work as part of the team and independently. This post requires a self-motivating individual with a proactive approach to administration and an ability to manage professionally patient enquiries.
The postholder will be required to support the team and coordinator with all administrative queries.
To carry out an initial triage of patients. Registering patients onto the electronic patient record system such as RiO, and other relevant patient systems.
To manage appointments for patients, and to provide advice and information to callers about community clinical services, including criteria for eligibility and other service specific details.
To administer the processes for establishing efficient clinics; referrals, booking interpreters and transport for patients who require them, ringing to confirm attendances with patients, organising appointment letter print runs and sending out letters, processing outcome and discharge forms, cancelling and rescheduling clinics
Keeping up to date appointment diaries, highlighting where sessions have been dropped, liaising with management to ensure plans are put in place to cover lists according to service guidelines.
To work as part of a team and when necessary, assist colleagues in their workloads and provide cover for them during absence.
Undertake any other duties commensurate with the grade as agreed and delegated by your manager.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Details
Date posted
06 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£28,622 to £30,225 a year per annum inclusive of HCAS
Contract
Fixed term
Duration
14 months
Working pattern
Full-time
Reference number
220-WHT-2843
Job locations
Sickle Cell &Thalassaemia Centre
17a Hornsey Street
London
N7 8GG
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Sickle Cell &Thalassaemia Centre
17a Hornsey Street
London
N7 8GG
Employer's website
https://www.whittington.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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