Job summary
To lead and be responsible for the efficient, effective, high quality, professional, and co-ordinated operational management of staff within domestic department, Whittington Hospital.
This includes the management responsibility for staff, budgets, training and equipment within areas of responsibility.
To identify changing demand on the service, developing and implementing change as appropriate.
To deputise for the Portering & Domesitc Operations Manager as requested.
Main duties of the job
The post holder will have direct line management responsibility for domestic supervisors and frontline staff. The post holder with liaise closely with counterparts and all members of the facilities management team to ensure their work supports the outcomes and quality expectations of the Trust using a consistent approach to provide the same high quality of services across the Trust.
The post holder will liaise closely with ward and departmental managers for their site of responsibility to ensure services are delivered in line with legislation, service standards, service level agreements and Trust policies and procedures.
The post holder will liaise with: Ward and departmental staff and managers IPC staff at all levels Estates and Facilities colleagues Contractor.
Provide leadership and support to the Head of Portering and Domestic Services, Supervisors and staff to ensure the effective and efficient delivery of operational targets and drive forward further service improvements.
Ensure that all annual Personal Development Reviews (PDR) are carried out for all staff, managing the appraisal process, ensuring all staff are offered the opportunity of a quality appraisal in line with the Trust values and vision.
Finance and budgetary compliance.
Ensure that the service is delivered in an efficient and effective manner within budgetary constraints and in compliance with all relevant legislation and Trust policy.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Our ICARE (Innovation, Compassion, Accountability, Respect and Excellence) Values not only help us shape what we do, but also how we do it and why. They are fundamental to the way we do business and care for our patients.
For more information, please access the following link: https://www.whittington.nhs.uk/
Job description
Job responsibilities
Manage, deliver and maintain a domestic cleaning service that achieves a clean and hygienic patient environment in line with the National Specifications for Cleanliness, Trust best practice policies and procedures
Manage the controlled issue of cleaning materials, consumables, and equipment.
Monitor operational activities of third-party suppliers of services - pest control and washroom services.
Provide advice on methods of cleaning regarding changes in legislation, statutory regulations, working practices and infection control.
Ensure that the risk of healthcare associated infections are mitigated, by ensuring the correct processes and procedures are in place.
Manage programme of cleanliness monitoring and auditing. Develop and manage action plans to rectify procedural failures.
Review available data from activity reports, benchmarks and best practice, analyse to develop and implement service improvements.
Ensure appropriate remedial action is carried out in areas that do not meet the required standards.
Deliver a consistent level of service, achieving set standards and agreed performance.
Contribute to the continual improvement of the domestic service.
Develop policies and procedures to improve service delivery and manage the implementation of these.
Ensure a high-quality service is delivered in an efficient and effective manner, managing costs at all times .
Achieve high (upper percentile) scores related to cleanliness in all patient surveys, PLACE assessments and CQC inspections.
Manage all patient complaints and queries received in line with Trust policy and procedures.
Work as part of the management team and always ensure continuity of service.
Contribute to the continual improvement of the domestic service.Develop policies and procedures to improve service delivery and manage the implementation of these.
Ensure a high-quality service is delivered in an efficient and effective manner, managing costs at all times .
Achieve high (upper percentile) scores related to cleanliness in all patient surveys, PLACE assessments and CQC inspections.
Job description
Job responsibilities
Manage, deliver and maintain a domestic cleaning service that achieves a clean and hygienic patient environment in line with the National Specifications for Cleanliness, Trust best practice policies and procedures
Manage the controlled issue of cleaning materials, consumables, and equipment.
Monitor operational activities of third-party suppliers of services - pest control and washroom services.
Provide advice on methods of cleaning regarding changes in legislation, statutory regulations, working practices and infection control.
Ensure that the risk of healthcare associated infections are mitigated, by ensuring the correct processes and procedures are in place.
Manage programme of cleanliness monitoring and auditing. Develop and manage action plans to rectify procedural failures.
Review available data from activity reports, benchmarks and best practice, analyse to develop and implement service improvements.
Ensure appropriate remedial action is carried out in areas that do not meet the required standards.
Deliver a consistent level of service, achieving set standards and agreed performance.
Contribute to the continual improvement of the domestic service.
Develop policies and procedures to improve service delivery and manage the implementation of these.
Ensure a high-quality service is delivered in an efficient and effective manner, managing costs at all times .
Achieve high (upper percentile) scores related to cleanliness in all patient surveys, PLACE assessments and CQC inspections.
Manage all patient complaints and queries received in line with Trust policy and procedures.
Work as part of the management team and always ensure continuity of service.
Contribute to the continual improvement of the domestic service.Develop policies and procedures to improve service delivery and manage the implementation of these.
Ensure a high-quality service is delivered in an efficient and effective manner, managing costs at all times .
Achieve high (upper percentile) scores related to cleanliness in all patient surveys, PLACE assessments and CQC inspections.
Person Specification
Qualifications
Essential
- Degree level education or equivalent professional experience
- Management qualification or equivalent professional experience
- BICSc CPSS, NVQ level 3 Knowledge of COSHH
Skills
Essential
- Proven experience of managing a complex service with a diverse workforce in a customer/patient service environment
- Able to demonstrate ambition and resilience in management and work ethic.
- A good team member with proven ability to lead, motivate, inspire, and support diverse teams.
- An effective communicator (both verbal and written)
- Able to influence and negotiate across a broad scope of staff.
- Effectively able to performance manage others.
- Experience in overseeing staff and implementation of best practices Computer literate in excel and word.
- IOSH Working Safely
- Experience in healthcare environment. Contract and project management skills
- Knowledge of the New National Cleaning Standard 2021
Desirable
- Able to manage own time and meet deadlines Good standard of literacy and numeracy
- Ability to communicate effectively with patients, visitors, colleagues, clients.
Knowledge
Essential
- Extensive experience within a cleaning team, dealing with waste, smells, bodily excretions and dirt.
- Proven experience of managing and understanding budgets
- Previous experience working in a customer facing role Knowledge of legislation and procedures affecting the operation of services.
- Minimum of 3 years proven experience in managing Domestic Service Delivery within healthcare sector
- Delivering high quality services in a demanding environment
Desirable
- Significant management experience of a diverse workforce in service environment Implementation of innovation and improvement projects
Personal Qualities
Essential
- Be flexible in approach to work.
- Show empathy, care and compassion.
- Ability to work independently, flexibly and professionally - dealing with stressful and changeable situations.
- Proven excellent planning and organisational skills
- Ability to respond quickly to problem Ability to adhere to instructions, standards, and procedures.
- Ability to build relationships and show respect for other people Positive attitude and enthusiasm.
- Ability to work as part of a team Excellent customer service skills
Desirable
- Ability to function well under pressure.
Person Specification
Qualifications
Essential
- Degree level education or equivalent professional experience
- Management qualification or equivalent professional experience
- BICSc CPSS, NVQ level 3 Knowledge of COSHH
Skills
Essential
- Proven experience of managing a complex service with a diverse workforce in a customer/patient service environment
- Able to demonstrate ambition and resilience in management and work ethic.
- A good team member with proven ability to lead, motivate, inspire, and support diverse teams.
- An effective communicator (both verbal and written)
- Able to influence and negotiate across a broad scope of staff.
- Effectively able to performance manage others.
- Experience in overseeing staff and implementation of best practices Computer literate in excel and word.
- IOSH Working Safely
- Experience in healthcare environment. Contract and project management skills
- Knowledge of the New National Cleaning Standard 2021
Desirable
- Able to manage own time and meet deadlines Good standard of literacy and numeracy
- Ability to communicate effectively with patients, visitors, colleagues, clients.
Knowledge
Essential
- Extensive experience within a cleaning team, dealing with waste, smells, bodily excretions and dirt.
- Proven experience of managing and understanding budgets
- Previous experience working in a customer facing role Knowledge of legislation and procedures affecting the operation of services.
- Minimum of 3 years proven experience in managing Domestic Service Delivery within healthcare sector
- Delivering high quality services in a demanding environment
Desirable
- Significant management experience of a diverse workforce in service environment Implementation of innovation and improvement projects
Personal Qualities
Essential
- Be flexible in approach to work.
- Show empathy, care and compassion.
- Ability to work independently, flexibly and professionally - dealing with stressful and changeable situations.
- Proven excellent planning and organisational skills
- Ability to respond quickly to problem Ability to adhere to instructions, standards, and procedures.
- Ability to build relationships and show respect for other people Positive attitude and enthusiasm.
- Ability to work as part of a team Excellent customer service skills
Desirable
- Ability to function well under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
