Job summary
The postholder will be responsible for the coordination, supervision, and support of an effective service delivery of Domestic staffs' duties. The postholder will be required to exercise initiative and judgement to ensure the provision of an efficient, effective service that is supportive to the Ward/Department and courteous and caring to patients, visitors, and all service users. The postholder be professional and courteous in all working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business.
Main duties of the job
- Allocate cleaning staff on a daily basis, ensuring that all areas of the hospital are cleaned, in line with functional risk levels for each area.
- Visit staff in their work area, ensuring that cleaning staff are supported in their role and ensuring compliance with required cleaning schedules and cleaning methods.
- Ensure assurance documentation is completed by domestics on wards and departments immediately following completion of assurance checks. Assurance documentation includes food safety and cleaning frequency.
- On receipt of cleanliness audit results, issue domestics with failures list if applicable, and ensure rectifications are completed within the required timescale for the functional risk level.
- Complete competency checks, ensuring cleaning staff are competent to clean to the required standard, using agreed cleaning methods.
- Provide refresher trainer as required.
- Ensure all cleaning staff adheres to the departmental cleaning policies and procedures.
- Ensure that cleaning staff use safe working practices i.e. meet COSHH regulations, wear PPE, and meet manual handling regulations.
- Monitor the performance of cleaning staff and address minor performance issues in line with Trust policies.
- Liaise with the Clinical teams and Infection Prevention and Control team as necessary.
- Supervise contract domestics.
- Actively participate in cleaning department meetings
- Completion of Datix reports for accidents and incidents within the department.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
- Allocate cleaning staff on a daily basis, ensuring that all areas of the hospital are cleaned, in line with functional risk levels for each area.
- Prioritise cleaning in the event of staff shortages, minimising risk and ensuring shortages do not adversely affect any one area
- Visit staff in their work area, ensuring that cleaning staff are supported in their role and ensuring compliance with required cleaning schedules and cleaning methods
- Ensure assurance documentation is completed by domestics on wards and departments immediately following completion of assurance checks. Assurance documentation includes food safety and cleaning frequency
- On receipt of cleanliness audit results, issue domestics with failures list if applicable, and ensure rectifications are completed within the required timescale for the functional risk level
- Complete competency checks, ensuring cleaning staff are competent to clean to the required standard, using agreed cleaning methods. Competency checks are to be completed at least annually for each domestic and documented.
- Provide refresher trainer as required to ensure staff are competent to clean to the required standard
- Ensure all cleaning staff adheres to the departmental cleaning policies and procedures
- Ensure that cleaning staff use safe working practices i.e. meet COSHH regulations, wear PPE, and meet manual handling regulations
- Monitor the performance of cleaning staff and address minor performance issues in line with Trust policies. Bring repeated or more serious performance issues to the attention of the Domestic Manager
- Support as require with annual appraisals, reviewing performance including the outcome of their competency check, agree objectives and personal development plans
- Complete local induction and initial training for new starters within the department as and when required
- Complete return to work interviews for all domestics returning from periods of sickness absence, ensuring that reason for the sickness is accurately recorded, whether any support is required to enable the member of staff to return to work safely or reduce potential future sickness episodes and discuss patterns or trends in sickness absence
- Ensure reasons for sickness are recorded, and records are kept accurate
- Liaise with the Clinical teams and Infection Prevention and Control team as necessary
- Supervise contract domestics when engaged by the Trust to assist with cleaning duties to ensure they meet required standards
- Reporting equipment and maintenance requirements on the Facilities helpdesk system and follow up requests to conclusion
- Actively participate in cleaning department meetings, ensuring that all action points are dealt with in an appropriate and timely manner
- To contribute to service developments and to promote the cleaning functions to enhance the profile of the cleaning team
- Completion of Datix reports for accidents and incidents within the department
- Assist with cleans as and when required to meet the demands of the hospital
- Assist when required with stock taking and ordering consumables and disposables for the department
Job description
Job responsibilities
- Allocate cleaning staff on a daily basis, ensuring that all areas of the hospital are cleaned, in line with functional risk levels for each area.
- Prioritise cleaning in the event of staff shortages, minimising risk and ensuring shortages do not adversely affect any one area
- Visit staff in their work area, ensuring that cleaning staff are supported in their role and ensuring compliance with required cleaning schedules and cleaning methods
- Ensure assurance documentation is completed by domestics on wards and departments immediately following completion of assurance checks. Assurance documentation includes food safety and cleaning frequency
- On receipt of cleanliness audit results, issue domestics with failures list if applicable, and ensure rectifications are completed within the required timescale for the functional risk level
- Complete competency checks, ensuring cleaning staff are competent to clean to the required standard, using agreed cleaning methods. Competency checks are to be completed at least annually for each domestic and documented.
- Provide refresher trainer as required to ensure staff are competent to clean to the required standard
- Ensure all cleaning staff adheres to the departmental cleaning policies and procedures
- Ensure that cleaning staff use safe working practices i.e. meet COSHH regulations, wear PPE, and meet manual handling regulations
- Monitor the performance of cleaning staff and address minor performance issues in line with Trust policies. Bring repeated or more serious performance issues to the attention of the Domestic Manager
- Support as require with annual appraisals, reviewing performance including the outcome of their competency check, agree objectives and personal development plans
- Complete local induction and initial training for new starters within the department as and when required
- Complete return to work interviews for all domestics returning from periods of sickness absence, ensuring that reason for the sickness is accurately recorded, whether any support is required to enable the member of staff to return to work safely or reduce potential future sickness episodes and discuss patterns or trends in sickness absence
- Ensure reasons for sickness are recorded, and records are kept accurate
- Liaise with the Clinical teams and Infection Prevention and Control team as necessary
- Supervise contract domestics when engaged by the Trust to assist with cleaning duties to ensure they meet required standards
- Reporting equipment and maintenance requirements on the Facilities helpdesk system and follow up requests to conclusion
- Actively participate in cleaning department meetings, ensuring that all action points are dealt with in an appropriate and timely manner
- To contribute to service developments and to promote the cleaning functions to enhance the profile of the cleaning team
- Completion of Datix reports for accidents and incidents within the department
- Assist with cleans as and when required to meet the demands of the hospital
- Assist when required with stock taking and ordering consumables and disposables for the department
Person Specification
Education / Qualifications
Essential
- Good level education or equivalent professional experience
Desirable
- IOSH - Supervising Safely
Skills & Abilities
Essential
- Ability to motivate and involve individuals and understand performance expectations
- Develop and maintain positive working relationships
- Maintain a safe working environment for self and others
- Ability to manage own time and meet deadlines
- Ability to problem solve
- Willingness to demonstrate a hands on approach to tasks or supporting others
- Competent IT skills including Word, Excel, PowerPoint and Outlook
Knowledge & Experience
Essential
- Operational knowledge of Health & Safety at work legislation
- Experience of dealing with challenging behaviour
- Good interpersonal and communication skills
- Good time management skills including ability to work to set deadlines.
- Ability to work well as part of the team across the site.
- Ability to work flexibly, quickly and accurately.
- Previous NHS cleaning or supervisory experience
- Knowledge on the National Standards of Cleanliness
Desirable
- Experience of managing sickness absence (return to work interviews)
- Experience in stock taking
Person Specification
Education / Qualifications
Essential
- Good level education or equivalent professional experience
Desirable
- IOSH - Supervising Safely
Skills & Abilities
Essential
- Ability to motivate and involve individuals and understand performance expectations
- Develop and maintain positive working relationships
- Maintain a safe working environment for self and others
- Ability to manage own time and meet deadlines
- Ability to problem solve
- Willingness to demonstrate a hands on approach to tasks or supporting others
- Competent IT skills including Word, Excel, PowerPoint and Outlook
Knowledge & Experience
Essential
- Operational knowledge of Health & Safety at work legislation
- Experience of dealing with challenging behaviour
- Good interpersonal and communication skills
- Good time management skills including ability to work to set deadlines.
- Ability to work well as part of the team across the site.
- Ability to work flexibly, quickly and accurately.
- Previous NHS cleaning or supervisory experience
- Knowledge on the National Standards of Cleanliness
Desirable
- Experience of managing sickness absence (return to work interviews)
- Experience in stock taking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
