Job summary
An exciting opportunity has arisen for a Band 4 Community Health Care Support Worker to join our Heart Failure inequalities project team and Heart failure Specialist Service at Whittington Health. The project involves supporting patients who may face challenges engaging with healthcare professionals specialising in Heart failure. Within this role the post holder will support registered healthcare professionals to deliver Heart failure care. There will be elements of patient contact, ensuring that the administration involved in care delivery is completed and supporting in facilitating some group consultations as delegated by the Specialist teams
Main duties of the job
- To work within a multi-professional team and provide support to a team of health care professionals
- To support specialist nurses in clinic settings and on home support/case management which may involve domiciliary visits to patient's homes.
- To be responsible for administrative support within the team as required
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
- To work within a multi-professional team and provide support to a team of health care professionals
- To communicate effectively with patients and carers, using motivational interviewing skills where necessary.
- To work autonomously within structured boundaries which are risk assessed and supervised by a registered healthcare professional
- To ensure practice is evidence based, by keeping up to date with new research literature, and by regularly evaluating working practices through evidence-based practice projects, audit, and research.
- To demonstrate compassion, empathy and sensitivity to clients who may have complex emotional and physical conditions and social concerns requiring moderate emotional effort daily.
Job description
Job responsibilities
- To work within a multi-professional team and provide support to a team of health care professionals
- To communicate effectively with patients and carers, using motivational interviewing skills where necessary.
- To work autonomously within structured boundaries which are risk assessed and supervised by a registered healthcare professional
- To ensure practice is evidence based, by keeping up to date with new research literature, and by regularly evaluating working practices through evidence-based practice projects, audit, and research.
- To demonstrate compassion, empathy and sensitivity to clients who may have complex emotional and physical conditions and social concerns requiring moderate emotional effort daily.
Person Specification
Person Specification
Essential
- Education to GCSE level or equivalent Able to demonstrate competence in maths and English NVQ Level 2 OR 3 and relevant experience OR NVQ Level 4
Desirable
- Experience of community work in the health and/or social care field Comprehensive experience working in an area relevant to long term conditions. Awareness of local needs e.g., ethnic minority
Personal Qualities
Essential
- Ability to Work effectively as part of a team Flexible and Adaptable in different situiations Enthusiastic, Motivated and Shows Inititative and Assertiveness Able to work to promote the service Able to stay calm when dealing with a number of issues as the same time
Skills & Abilities
Essential
- Good communication o Written o Verbal Demonstrate computer literacy Organisational and time management Good presentation skills Ability to problem solve, prioritise & demonstrate clinical reasoning based on experience & knowledge Skills in the assessment and treatment of people with diabetes Ability to liaise and communicate well with professionals and patients at all levels
Person Specification
Person Specification
Essential
- Education to GCSE level or equivalent Able to demonstrate competence in maths and English NVQ Level 2 OR 3 and relevant experience OR NVQ Level 4
Desirable
- Experience of community work in the health and/or social care field Comprehensive experience working in an area relevant to long term conditions. Awareness of local needs e.g., ethnic minority
Personal Qualities
Essential
- Ability to Work effectively as part of a team Flexible and Adaptable in different situiations Enthusiastic, Motivated and Shows Inititative and Assertiveness Able to work to promote the service Able to stay calm when dealing with a number of issues as the same time
Skills & Abilities
Essential
- Good communication o Written o Verbal Demonstrate computer literacy Organisational and time management Good presentation skills Ability to problem solve, prioritise & demonstrate clinical reasoning based on experience & knowledge Skills in the assessment and treatment of people with diabetes Ability to liaise and communicate well with professionals and patients at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
