Job summary
Title: Ambulatory Care/ Care of Older people Administrator
Grade: Band 3
Annual Leave:
27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years NHS service
Department: Ambulatory Care/ Care of Older people
Responsible to: General Manager - Emergency and Integrated Medicine
Accountable to: Service Manager - Ambulatory Emergency Care
Job Summary
To work as part of the Administration team in the Ambulatory Care and Care of Older People and demonstrate a high level of professionalism, care, courtesy to colleagues and patients.
To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.
To book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
To create clinics and assist with booking patient appointments in outpatients.
Main duties of the job
Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Main Duties
- Registering and greeting patients on arrival
- Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
- Deal with queries face to face, on the telephone or via email
- Ordering notes for patient admission, for doctor's perusal
- Ensuring accurate data entry of patient data on all systems
- Amend patient and GP details as required
- Booking appointments
- To monitor the team email inboxes, ensuring task have been completed.
- Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
- To take responsibility for effective use of office supplies.
- Logging all IT issues and notifying Lead Administrator
- Keeping workstations neat and tidy at all times
- Ensuring that the porters collect the confidential waste and bags for health records
- To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
- To deal with enquiries from patients and staff, both internal and external
- Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
- To provide administrative support to all clinical staff on duty
- Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
- Order notes for patient admission
- Accurate data inputting for outcoming of patients
- Promote the department to deliver the goals of Whittington Health
- To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.
- To contribute to team and departmental discussions in order to develop and modernise the service
Job description
Job responsibilities
Main Duties
- Registering and greeting patients on arrival
- Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
- Deal with queries face to face, on the telephone or via email
- Ordering notes for patient admission, for doctor's perusal
- Ensuring accurate data entry of patient data on all systems
- Amend patient and GP details as required
- Booking appointments
- To monitor the team email inboxes, ensuring task have been completed.
- Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
- To take responsibility for effective use of office supplies.
- Logging all IT issues and notifying Lead Administrator
- Keeping workstations neat and tidy at all times
- Ensuring that the porters collect the confidential waste and bags for health records
- To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
- To deal with enquiries from patients and staff, both internal and external
- Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
- To provide administrative support to all clinical staff on duty
- Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
- Order notes for patient admission
- Accurate data inputting for outcoming of patients
- Promote the department to deliver the goals of Whittington Health
- To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.
- To contribute to team and departmental discussions in order to develop and modernise the service
Person Specification
Skills & Abilities
Essential
- Ability to interpret and priorities workload.
- Ability to adapt to change within working environment.
- Excellent communication skills (written & verbal)
Education / Qualifications
Essential
- GCSE (5 grades A*- C) or equivalent experience
- Good general knowledge of the NHS
Knowledge & Experience
Essential
- Recent working knowledge of Microsoft Office Package including Word and Excel
- Experience of minute/note taking
- At least 2 years previous experience in providing comprehensive administrative support to senior managers
Desirable
- Experience of working in the NHS
Person Specification
Skills & Abilities
Essential
- Ability to interpret and priorities workload.
- Ability to adapt to change within working environment.
- Excellent communication skills (written & verbal)
Education / Qualifications
Essential
- GCSE (5 grades A*- C) or equivalent experience
- Good general knowledge of the NHS
Knowledge & Experience
Essential
- Recent working knowledge of Microsoft Office Package including Word and Excel
- Experience of minute/note taking
- At least 2 years previous experience in providing comprehensive administrative support to senior managers
Desirable
- Experience of working in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
