Job summary
The post holder will be responsible for the provision of high quality professional administrative and clerical support to the PPC team within their clinical group. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the PPC and clinical teams. The post holder will facilitate good communication between these staff members and other team. The post holder will provide a flexible administrative support service across the department as required by workload demands and agree priorities in liaison with the Patient Pathway supervisor.
Main duties of the job
- It is essential that the post holder has good communication skills, is organised and assertive in dealing with patients, carers and health.
- The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection.
- The post holder must have good data input and general keyboard/word processing.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
- Responsible for processing requests for information (telephone / written and internal / external) in a professional, polite and appropriate manner, ensuring that all messages are concisely relayed and actioned if required; make judgements about the urgency of such
- The post holder must have a flexible and responsive approach to the varying demands of the work.
- To work in an efficient, effective and timely manner and be adaptable.
- To follow agreed protocols and policies seeking advice where necessary.
- To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety
- To demonstrate a positive attitude to the work of the Department and service.
- To work to the defined quality standards for all aspects of the service including the monitoring of email accounts periodically to ensure timely receipt of cancer waiting times data and clinical reports.
- Chaperoning patients in appointments when necessary.
- Working from other sites within Whittington Health when necessary e.g. community based sites.
- Providing administrative cover for other specialties if needed and as agreed with supervisors or managers.
- Undertake any other duties commensurate with the grade as agreed and delegated by your supervisors.
Job description
Job responsibilities
- Responsible for processing requests for information (telephone / written and internal / external) in a professional, polite and appropriate manner, ensuring that all messages are concisely relayed and actioned if required; make judgements about the urgency of such
- The post holder must have a flexible and responsive approach to the varying demands of the work.
- To work in an efficient, effective and timely manner and be adaptable.
- To follow agreed protocols and policies seeking advice where necessary.
- To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety
- To demonstrate a positive attitude to the work of the Department and service.
- To work to the defined quality standards for all aspects of the service including the monitoring of email accounts periodically to ensure timely receipt of cancer waiting times data and clinical reports.
- Chaperoning patients in appointments when necessary.
- Working from other sites within Whittington Health when necessary e.g. community based sites.
- Providing administrative cover for other specialties if needed and as agreed with supervisors or managers.
- Undertake any other duties commensurate with the grade as agreed and delegated by your supervisors.
Person Specification
Education
Essential
- Educated to GCSE Level (or Equivalent) in English and Math
Knowledge & Skills
Essential
- o Working knowledge of Word Processing, spreadsheets
- o The ability to organise and prioritise workload with direction.
- o Basic understanding of confidentiality and data protection principles
Desirable
Personal Attributes
Essential
- o Demonstrate initiative and willingness to learn
- o Able to identify when to seek advice and escalate complaints/problems.
Desirable
- Understanding of Equality and diversity
Person Specification
Education
Essential
- Educated to GCSE Level (or Equivalent) in English and Math
Knowledge & Skills
Essential
- o Working knowledge of Word Processing, spreadsheets
- o The ability to organise and prioritise workload with direction.
- o Basic understanding of confidentiality and data protection principles
Desirable
Personal Attributes
Essential
- o Demonstrate initiative and willingness to learn
- o Able to identify when to seek advice and escalate complaints/problems.
Desirable
- Understanding of Equality and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
