Whittington Hospital NHS Trust

Head of Communications and Engagement

Information:

This job is now closed

Job summary

The Head of Communications and Engagement is a senior member of the Communications and Engagement team. The role has responsibility for internal, external, stakeholder and digital communications and engagement activity. The post holder will work with the Director of Communications, Engagement and Fundraising on planning, identifying and delivering strategic and tactical communications activity across all channels to support the aims and objectives of the Trust.

This will include activity aimed at driving the Trust's relationships with employees, patients, regulators, and commissioners as well as local and national stakeholders, the media, opinion-formers and the general public. The post holder will also play a key role in overseeing the delivery of a fresh approach to engaging with our local communities.

Main duties of the job

Working closely with Trust leadership and senior management, the post holder will provide advice on communications and engagement activity to promote our values and services in line with an agreed communications and engagement strategy. They will also ensure our key messages are clearly articulated and provide advice to ensure the good reputation of the trust is reflected internally and externally as well as ensuring balance in any negative coverage or comment of the trust. This will mean providing advice and guidance to senior personnel on frequently complex and often delicate, high-profile or contentious issues.

The successful candidate will help to enable and hold sustainable and meaningful dialogue with diverse communities and citizens ensuring the Trust's strategy both reflects the aspirations and needs of all those it serves and who work for it and that engagement is visible and effective.

The role will also involve providing a professional media relations and issues management service on both a proactive and reactive basis. The post holder will seek opportunities to promote and enhance the Trust's reputation with all audiences. This will involve consistency of message and supporting the Director of Communications, Engagement and Fundraising in close liaison with key stakeholders in the local health and care system.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

For more information, please access the following link: https://www.whittington.nhs.uk/

Details

Date posted

05 February 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,718 to £76,271 a year per annum inclusive of HCAs pro-rata

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-1922

Job locations

Whittington Hospital

Magdala Avenue

London

N19 5NF


Job description

Job responsibilities

  1. Key Relationships

Developing key relationships and networks with local ICS partners and ICB; local Authorities; local Trusts and Provider Organisations; and with various other external stakeholders (including, when necessary, the Department of Health and Social Care) are essential to successful delivery of duties and responsibilities of the post holder. As a representative of the Trust to external audiences, it will be essential that all relationships epitomise the Trusts values in their interactions.

Key Internal Stakeholders

  • Chief Executive and Executive Team
  • Chairman and NEDs
  • Director of Strategy, Development and Corporate Affairs
  • Director of Communications, Engagement and Fundraising
  • Senior Management of clinical directorates (Integrated Care Service Units)
  • Colleagues in the communications department
  • Other staff members in the Trust

Key External Stakeholders

  • Communications teams in the local Health and Care System and the ICB
  • NHS England (London) communications team(s)
  • Local Councils
  • National, London and trade media
  • MPs, Councillors, MLAs and the GLA
  • Healthwatch
  • Charities and campaigning organisations
  • Community groups
  • Voluntary organisation

Job description

Job responsibilities

  1. Key Relationships

Developing key relationships and networks with local ICS partners and ICB; local Authorities; local Trusts and Provider Organisations; and with various other external stakeholders (including, when necessary, the Department of Health and Social Care) are essential to successful delivery of duties and responsibilities of the post holder. As a representative of the Trust to external audiences, it will be essential that all relationships epitomise the Trusts values in their interactions.

Key Internal Stakeholders

  • Chief Executive and Executive Team
  • Chairman and NEDs
  • Director of Strategy, Development and Corporate Affairs
  • Director of Communications, Engagement and Fundraising
  • Senior Management of clinical directorates (Integrated Care Service Units)
  • Colleagues in the communications department
  • Other staff members in the Trust

Key External Stakeholders

  • Communications teams in the local Health and Care System and the ICB
  • NHS England (London) communications team(s)
  • Local Councils
  • National, London and trade media
  • MPs, Councillors, MLAs and the GLA
  • Healthwatch
  • Charities and campaigning organisations
  • Community groups
  • Voluntary organisation

Person Specification

Qualifications/ Education

Essential

  • Qualifications/ Education

Desirable

  • Qualifications/ Education

Previous experience

Essential

  • Previous experience

Desirable

  • Previous experience

Skills/Knowledge/Ability

Essential

  • Skills/Knowledge/Ability

Desirable

  • Skills/Knowledge/Ability

Personal Qualities

Essential

  • Personal Qualities
Person Specification

Qualifications/ Education

Essential

  • Qualifications/ Education

Desirable

  • Qualifications/ Education

Previous experience

Essential

  • Previous experience

Desirable

  • Previous experience

Skills/Knowledge/Ability

Essential

  • Skills/Knowledge/Ability

Desirable

  • Skills/Knowledge/Ability

Personal Qualities

Essential

  • Personal Qualities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF


Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF


Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Interim Director of Communications and Engagement

Andrew Sharratt

Andrew.Sharratt@nhs.net

Details

Date posted

05 February 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,718 to £76,271 a year per annum inclusive of HCAs pro-rata

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-1922

Job locations

Whittington Hospital

Magdala Avenue

London

N19 5NF


Supporting documents

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