Job summary
Service Manager - Dental Service - Band 7
An exciting opportunity has arisen for a Service Manager to join our service.This is a key leadership role in the transformation of the service with the aims of providing high quality paediatric and special care dental services in line with the service specification, and meeting important regulatory requirements.
Main duties of the job
The post-holder will have responsibility for day-to-day operations at all our sites in Barnet, Brent & Harrow, will provide leadership to dental nurses and be the quality improvement lead for their area . For staff that are clinically qualified the job plan may include a clinical element.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
1. To be the line manager for senior dental nurses and administrator-receptionists, carry out appraisal and manage performance, identifying training needs and personal development plans2. To be the professional lead for dental nurses in the Lot, supporting them in their role in providing high quality and safe dental services3. To ensure that the CDS meets its service targets including key indicators of quality, safety, activity and productivity. The post-holder will have responsibility for a number of sites and work with agencies within the Trust as well as external agencies to achieve service goals.4. To coordinate and manage leave applications for all staff in the Lot to ensure the smooth running of the service5. Completion of monthly absence returns on ESR , coordinating and monitoring of annual leave for all staff6. Lead and organise mandatory training compliance within the Lot7. To organise and manage the dental nurse rota across multiple sites, coordinating with dentists, clinical leads and central office
8.To be the quality improvement lead , including health and safety and infection control, with responsibility for ensuring that the service meets the standards expected by the CQC in this Lot9. To lead and co-ordinate bi-annual quality improvement site visits, cascading action plans to the site/clinical team10. To ensure that Infection Control Audits are carried out in line with HTM01-05 at each site and that action plans are completed.11. To be the lead for co-ordinating the monthly Health and Safety audits for each site and submitting the action plans to the trust12. To lead the recruitment and selection process for nursing and admin in their Lot co-ordinating induction programmes for new staff13. To investigate incidents and complaints promptly and to escalate where necessary
Job description
Job responsibilities
1. To be the line manager for senior dental nurses and administrator-receptionists, carry out appraisal and manage performance, identifying training needs and personal development plans2. To be the professional lead for dental nurses in the Lot, supporting them in their role in providing high quality and safe dental services3. To ensure that the CDS meets its service targets including key indicators of quality, safety, activity and productivity. The post-holder will have responsibility for a number of sites and work with agencies within the Trust as well as external agencies to achieve service goals.4. To coordinate and manage leave applications for all staff in the Lot to ensure the smooth running of the service5. Completion of monthly absence returns on ESR , coordinating and monitoring of annual leave for all staff6. Lead and organise mandatory training compliance within the Lot7. To organise and manage the dental nurse rota across multiple sites, coordinating with dentists, clinical leads and central office
8.To be the quality improvement lead , including health and safety and infection control, with responsibility for ensuring that the service meets the standards expected by the CQC in this Lot9. To lead and co-ordinate bi-annual quality improvement site visits, cascading action plans to the site/clinical team10. To ensure that Infection Control Audits are carried out in line with HTM01-05 at each site and that action plans are completed.11. To be the lead for co-ordinating the monthly Health and Safety audits for each site and submitting the action plans to the trust12. To lead the recruitment and selection process for nursing and admin in their Lot co-ordinating induction programmes for new staff13. To investigate incidents and complaints promptly and to escalate where necessary
Person Specification
Education / Qualifications
Essential
- Educated to Masters level or equivalent level of experience
- Certification of NEBDN or Certificate of Proficiency Associate of Dental Hospitals in Great Britain (or equivalent)
- Evidence of continued learning as part of career development
Desirable
- Additional qualification related to clinical or management work
Experience
Essential
- Experience of management in the NHS
- Experience of line managing people including appraisal and performance management
- Experience of improving standards at a clinical level and supporting staff
Desirable
- Experience of budget management
Skills, Knowledge and Abilities
Essential
- Good written and interpersonal skills and the ability to communicate effectively with staff
- Ability to communicate with people in a caring and sensitive manner
- Understanding of the standards and performance expected of the clinical service and its staff by regulators and commissioners
- Ability to appraise and performance- manage staff
- Ability to plan own workload, work under pressure and prioritise
- Ability to use initiative to improve services and to work independently
- Good team player, will go the extra mile to support colleagues and patients
- Ability to think creatively when problem-solving
PERSONAL QUALITIES
Essential
- Enthusiasm, drive and commitment
- Ability to maintain good relationships with colleagues within the various teams.
- Good general wellbeing and ability to meet the demands of the post and to work under pressure
Person Specification
Education / Qualifications
Essential
- Educated to Masters level or equivalent level of experience
- Certification of NEBDN or Certificate of Proficiency Associate of Dental Hospitals in Great Britain (or equivalent)
- Evidence of continued learning as part of career development
Desirable
- Additional qualification related to clinical or management work
Experience
Essential
- Experience of management in the NHS
- Experience of line managing people including appraisal and performance management
- Experience of improving standards at a clinical level and supporting staff
Desirable
- Experience of budget management
Skills, Knowledge and Abilities
Essential
- Good written and interpersonal skills and the ability to communicate effectively with staff
- Ability to communicate with people in a caring and sensitive manner
- Understanding of the standards and performance expected of the clinical service and its staff by regulators and commissioners
- Ability to appraise and performance- manage staff
- Ability to plan own workload, work under pressure and prioritise
- Ability to use initiative to improve services and to work independently
- Good team player, will go the extra mile to support colleagues and patients
- Ability to think creatively when problem-solving
PERSONAL QUALITIES
Essential
- Enthusiasm, drive and commitment
- Ability to maintain good relationships with colleagues within the various teams.
- Good general wellbeing and ability to meet the demands of the post and to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).