Job summary
Health Care Support Worker Band 2 (Full or Part Time) - Various departments across Hospital Site
We are looking for enthusiastic, kind and compassionate, motivated individuals to join our hospital teams in delivering a high standard of patient-centred care on our dynamic and friendly units.
As important and vital members of our team, we know that you are often the first person our patients talk with and trust.
We are keen to support you in this role and help you develop. We offer bespoke opportunities as an HCSW with a number of pathways to career progression. You will have the opportunity to undertake the Care Certificate, and we have already had a significant number of candidates who have successfully gained their Care Certificate whilst working with us.
If you are 18 or above and demonstrate empathy and compassion, and share our ethos of maintaining patients' self-respect and dignity, we would be delighted to hear from you. Previous experience in a clinical or care-giving setting is essential.
We are committed to equal opportunities and improving the working lives of all our staff therefore please also include the hours you are available to work and if you are looking for a permanent or part time position.
If you are shortlisted, our recruitment and selection process for all candidates is as follows:
You will be invited to undertake a literacy and numeracy test. If you are successful in passing our literacy and numeracy test you will be invited for interview.
Main duties of the job
Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.
Post at Band 2 are unfortunately not eligible for a Certificate of Sponsorship
The minimum hours we can support is 23.0hrs
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Values
The post holder will uphold and display Trust values of Innovation, Compassionate, Accountable, Reflective and Excellent.
Clinical
- Support the registered nurse in implementation of an agreed plan of care with the patient and in accordance with instructions and training received.
- Provide and maintain a high standard of total patient care at all times, ensuring the dignity and self-esteem of the patient is preserved.
- Deliver personal care to patients including bathing and toileting.
- Support of patients in managing incontinence and promotion of continence.
- Assist the patients in dressing where required.
- General bed making/making up of clean beds in readiness for new admissions.
- Clear and clean vacated bed spaces and prepare ready for use according to the ward/departmental protocol.
- Prepare used linen bags for collection and ensure an adequate supply of linen bags/skips ready to use.
- Best practice in infection prevention and control.
- Collection of blood products from the laboratory as requested.
- Talk with patients and communicate any changes in condition to the supervising registered nurse.
- Obtain demographic details and social history from patients/visitors to assist on the admission process.
- Ensure due regard is given to customs, values and spiritual beliefs of patients and carers.
- Assist the Registered Nurse in the moving, handling and positioning of patients to meet clinical need, adhering to the Trust Moving and Handling policy at all times.
- Assist patients with eating and drinking as necessary.
- Serving of patients meals, drinks and snacks.
- Recording of patients dietary intake when indicated in the patients plan of care.
- Recording of a patients fluid intake and output using fluid balance charts.
- Escort stable patients between wards and departments in the hospital.
- Assist the registered nurse in performing last offices.
- Initiate basic life support techniques as appropriate.
- Collect feedback from patients as requested by the registered nurse.
- Provide comfort, reassurance and support to patients and/or their relatives/visitors/carers if anxious or distressed.
Administration/Management
- To update and keep accurate records (electronic and written).
- Promote effective communication within the multidisciplinary team and take measures to overcome communication difficulties.
- Contributes to the management of aggressive and abusive behaviour.
- Promote and ensure safe handling of valuables and patients property as per Trust policy.
- Assist or participate in departmental and trust initiatives or audits related to quality improvement/ patient safety.
- Be familiar with Trust policy and procedure for reporting clinical incidents and reporting incidents of they do occur.
- Assist in the maintenance of stock levels.
- Assist in the maintenance of ward/departmental cleanliness/tidiness.
- Safe disposal of clinical waste and sharps as per Trust policy.
- Prepare and maintain environments for clinical treatments and investigations.
Personal Development
- To complete the Care Certificate and any other mandatory training as required.
- To undertake ongoing training and professional development as required for the role.
- Identify objectives within a PDP that supports the delivery of high standards of clinical care.
- Seek appropriate advice and support.
Job description
Job responsibilities
Values
The post holder will uphold and display Trust values of Innovation, Compassionate, Accountable, Reflective and Excellent.
Clinical
- Support the registered nurse in implementation of an agreed plan of care with the patient and in accordance with instructions and training received.
- Provide and maintain a high standard of total patient care at all times, ensuring the dignity and self-esteem of the patient is preserved.
- Deliver personal care to patients including bathing and toileting.
- Support of patients in managing incontinence and promotion of continence.
- Assist the patients in dressing where required.
- General bed making/making up of clean beds in readiness for new admissions.
- Clear and clean vacated bed spaces and prepare ready for use according to the ward/departmental protocol.
- Prepare used linen bags for collection and ensure an adequate supply of linen bags/skips ready to use.
- Best practice in infection prevention and control.
- Collection of blood products from the laboratory as requested.
- Talk with patients and communicate any changes in condition to the supervising registered nurse.
- Obtain demographic details and social history from patients/visitors to assist on the admission process.
- Ensure due regard is given to customs, values and spiritual beliefs of patients and carers.
- Assist the Registered Nurse in the moving, handling and positioning of patients to meet clinical need, adhering to the Trust Moving and Handling policy at all times.
- Assist patients with eating and drinking as necessary.
- Serving of patients meals, drinks and snacks.
- Recording of patients dietary intake when indicated in the patients plan of care.
- Recording of a patients fluid intake and output using fluid balance charts.
- Escort stable patients between wards and departments in the hospital.
- Assist the registered nurse in performing last offices.
- Initiate basic life support techniques as appropriate.
- Collect feedback from patients as requested by the registered nurse.
- Provide comfort, reassurance and support to patients and/or their relatives/visitors/carers if anxious or distressed.
Administration/Management
- To update and keep accurate records (electronic and written).
- Promote effective communication within the multidisciplinary team and take measures to overcome communication difficulties.
- Contributes to the management of aggressive and abusive behaviour.
- Promote and ensure safe handling of valuables and patients property as per Trust policy.
- Assist or participate in departmental and trust initiatives or audits related to quality improvement/ patient safety.
- Be familiar with Trust policy and procedure for reporting clinical incidents and reporting incidents of they do occur.
- Assist in the maintenance of stock levels.
- Assist in the maintenance of ward/departmental cleanliness/tidiness.
- Safe disposal of clinical waste and sharps as per Trust policy.
- Prepare and maintain environments for clinical treatments and investigations.
Personal Development
- To complete the Care Certificate and any other mandatory training as required.
- To undertake ongoing training and professional development as required for the role.
- Identify objectives within a PDP that supports the delivery of high standards of clinical care.
- Seek appropriate advice and support.
Person Specification
Education / Qualification
Essential
- Key skills level 1 in literacy and numeracy or above
Desirable
Skills and Abilities
Essential
- Communicates clearly in writing. Application completed fully and supportive information provided.
- Previous experience of working in a role that demonstrates the ability to prioritise and plan own work.
Desirable
- Health Care Related Training
Knowledge & Experience
Essential
- Transferable skills from previously working with people/customer service experience
Desirable
- Experience of ideally working in a healthcare setting - Home care/domiciliary care
Person Specification
Education / Qualification
Essential
- Key skills level 1 in literacy and numeracy or above
Desirable
Skills and Abilities
Essential
- Communicates clearly in writing. Application completed fully and supportive information provided.
- Previous experience of working in a role that demonstrates the ability to prioritise and plan own work.
Desirable
- Health Care Related Training
Knowledge & Experience
Essential
- Transferable skills from previously working with people/customer service experience
Desirable
- Experience of ideally working in a healthcare setting - Home care/domiciliary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
