Whittington Hospital NHS Trust

Dental Administrator & Referral Management Assistant

This job is now closed

Job summary

We are looking for a dynamic , organised administrator with exceptional communication skills to join our Referral Management Team

We are a busy Community Dental Service, working across 10 boroughs of London . Our Team is highly motivated and patient focused.

The post holder will be part of our referral management team , processing large volumes of referrals. They will have direct responsibility for receiving, logging and assigning referrals appropriately to waitlists, dealing with enquiries and despatching correspondence.

Main duties of the job

MAIN DUTIES

Referrals

To be responsible for receiving, processing, and co-ordinating referralsTo deal with telephone and other enquiries regarding appointments from patients and referrersTo provide non-clinical advice and information about clinic appointments, procedures and arrangements, responding to patients' questions, concerns or complaints over the telephone, resolving issues as appropriate and escalating them to the line manager as required.

About us

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

We are a busy Community Dental Service, working across 10 boroughs of London . Our Team is highly motivated and patient focused.

This position would suit an administrator looking for a rewarding and challenging role

Annual Leave starts at 27 days a year plus bank holidays.

Training is provided.

Date posted

11 January 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,618 to £28,065 a year per annum pro-rata inclusive

Contract

Permanent

Working pattern

Part-time

Reference number

220-WHT-697

Job locations

Hunter Street Health Centre

London

WC1N 1BN

Job description

Job responsibilities

Referral Management duties as part of the Referral Management triage team and provide support to the wider service

Job description

Job responsibilities

Referral Management duties as part of the Referral Management triage team and provide support to the wider service

Person Specification

Education / Qualifications

Essential

Good general education ? Evidence of IT training or relevant experience / training

Skills & Abilities

Essential

Good communication and interpersonal skills (verbal and written)
Organised and methodical
Competent in MS Office applications
Ability to deal with patients' needs in a caring and sensitive manner.
To be able to work under pressure
To be efficient and accurate in record keeping
Excellent/professional telephone /reception manner.

Knowledge & Experience

Essential

Previous Experience in inputting data
Competent in Microsoft office

Person Specification

Education / Qualifications

Essential

Good general education ? Evidence of IT training or relevant experience / training

Skills & Abilities

Essential

Good communication and interpersonal skills (verbal and written)
Organised and methodical
Competent in MS Office applications
Ability to deal with patients' needs in a caring and sensitive manner.
To be able to work under pressure
To be efficient and accurate in record keeping
Excellent/professional telephone /reception manner.

Knowledge & Experience

Essential

Previous Experience in inputting data
Competent in Microsoft office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.