Job summary
To provide an efficient and effective Switchboard service for patients, staff, and visitors.
We are looking to recruit 3 x full time Day Operators to work on a rolling roster of 37.5 hours per week Monday - Sunday
Further details / informal visits contact
Name Annie West
Job titleFacilities Support Manager
Email addressannie.west1@nhs.net
Telephone number0207 288 3088
Main duties of the job
To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase-up non-responses identifying reasons.
Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary.
To record and report all faults following the correct procedure.
Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the relevant Engineers.
Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.
Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.
Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.
To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department. Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chaseup non-responses identifying reasons. Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. Torecord and report all faults following the correct procedure. To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department. To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios andSecurity Two way system. Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challengedas appropriate. Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform therelevant Engineers. Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments andSite Managers are contacted line with the written procedure. To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps. Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained andurgent requests carried out. Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis. Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota. To accept calls for security assistance, dealing with or diverting on as appropriate. To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements. To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g.,Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist. To familiarise yourself with the escalation process within the department.
Job description
Job responsibilities
To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department. Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chaseup non-responses identifying reasons. Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. Torecord and report all faults following the correct procedure. To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department. To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios andSecurity Two way system. Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challengedas appropriate. Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform therelevant Engineers. Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments andSite Managers are contacted line with the written procedure. To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps. Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained andurgent requests carried out. Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis. Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota. To accept calls for security assistance, dealing with or diverting on as appropriate. To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements. To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g.,Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist. To familiarise yourself with the escalation process within the department.
Person Specification
Education/ Qualifications
Essential
- Educated to GCSE Level (or Equivalent Experience)
- ECDL experience
Desirable
Skills & Abilities
Essential
- Excellent Communications Skills
- Good level of English (written and spoken)
- Ability to work under pressure
- IT Skills
- Dealing with customers in a front-line position
- Attention to detail
Desirable
- Previous experience of working on a Switchboard
- Previous experience of working within a hospital environment
Knowledge & Experience
Essential
- Communications/Telephone systems
Desirable
- Previous knowledge of ISDX Switchboard
Personal Qualities
Essential
- Effective communicator
- Flexibility in changing shift patterns
- Ability to work as part of a team
- Customer focused
Person Specification
Education/ Qualifications
Essential
- Educated to GCSE Level (or Equivalent Experience)
- ECDL experience
Desirable
Skills & Abilities
Essential
- Excellent Communications Skills
- Good level of English (written and spoken)
- Ability to work under pressure
- IT Skills
- Dealing with customers in a front-line position
- Attention to detail
Desirable
- Previous experience of working on a Switchboard
- Previous experience of working within a hospital environment
Knowledge & Experience
Essential
- Communications/Telephone systems
Desirable
- Previous knowledge of ISDX Switchboard
Personal Qualities
Essential
- Effective communicator
- Flexibility in changing shift patterns
- Ability to work as part of a team
- Customer focused
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
