Job summary
Soft Services Manager is responsible for the overall management and service delivery of the following services: Domestic, Portering and Patient Dining. A key element of this role is always to carry out effective communications to all levels, including particularly complex levels of negotiations relating to tendering processes along with overcoming communication barriers and delivering disciplinary decisions and statements. To work with service managers: Domestic Manager, Portering Manager and Patient Dining manager, to deliver the Directorate's strategic and operational agenda. Responsible for the safe, efficient, and effective delivery of operational services to the agreed standards and within the established financial constraints.
Main duties of the job
Leadership
Contributes to the shaping of the vision of the hospital and departments that job role isresponsible for.Provide visible leadership to all staff, promoting a clear sense of direction within theDirectorate, in line with achieving the hospitals objectives.Creates a climate which both encourages teamwork and maximises individuals potential.
Strategic Planning
? Assist in the training and development of staff groups within area of responsibility ensuringeffective strategies in place to manage the change process.? Assist in the Planning and Development of Facilities Services in line with the Directorate's plansfor multi-skilling and generic working.
About us
Our values underpin everything we do. Our staff are committed to delivering the following values in everything they do.
Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.
Helping local people live longer, healthier lives.
Job description
Job responsibilities
Responsible for overall service provision of the following services, in a timely and efficient manner, within the operational constraints and available resources of the trust
- Domestic including Pest Control and washroom hygiene
- Portering
- Patient Dinning
Assist in the training and development of staff groups within area of responsibility ensuring effective strategies in place to manage the change process.
Prepare and agree Annual Revenue Budgets and ensuring value for money for all expenditure is achieved.
Ensure compliance with the Trusts SFIs/SIs and policies and procedures and all relevant Facilities Service Codes of Practice, statutory requirements and professional standards are maintained.
Job description
Job responsibilities
Responsible for overall service provision of the following services, in a timely and efficient manner, within the operational constraints and available resources of the trust
- Domestic including Pest Control and washroom hygiene
- Portering
- Patient Dinning
Assist in the training and development of staff groups within area of responsibility ensuring effective strategies in place to manage the change process.
Prepare and agree Annual Revenue Budgets and ensuring value for money for all expenditure is achieved.
Ensure compliance with the Trusts SFIs/SIs and policies and procedures and all relevant Facilities Service Codes of Practice, statutory requirements and professional standards are maintained.
Person Specification
Education/Qualifications
Essential
- Masters degree qualification in Facilities Management
Skills and Abilities
Essential
- Ability to manage high profile/sensitive situations;
- Ability to co-ordinate, manage and motivate a disparate group of Facilities staff in delivering a high quality customer service.
- First class management and team building skills.
- Proven core skills in senior management relating to : Technology, Finance, Staff Management, Health and Safety, Prioritising Workload, Meeting deadlines and Leadership
- Ability to Negotiate to successful business conclusions
- High level of communication skills, including written, oral and presentation skills to large groups of people
- Ability to use and act on own judgement
- Skills associated with Chairing Committee Meetings
Desirable
- Ability to Chair Disciplinary Hearing and make and deliver sound judgement accordingly
- High speed accurate typing skills
Knowledge and Experience
Essential
- Experience at senior level (5 years +)
- Proven experience within the main key areas of the role;
- Managing budgets in the region of £2 Million in a demanding environment
- Proven track record in delivering financial targets
- Experience of delivering income targets and how to achieve year on year increases
- Delivering change with time frame
- Proven track record of leading projects to successful conclusion
- Running Committee meeting accurately and professionally
- Chairing disciplinary hearings
Desirable
- Developing policy and procedure, specific and diverse;
- Implementing policy and monitoring
- Dealing with Professional Bodies/Agencies;
- Delivering high quality services in a demanding environment.
Personal Qualities
Essential
- Effective Leader
- Preparedness to change and lead change;
- Desire to succeed.
- Strong level of ambition and enthusiasm;
- Effective team leader and player
- Willing to learn and develop new skills.
Desirable
- Driver of quality standards
- Ability to function well under pressure;
Person Specification
Education/Qualifications
Essential
- Masters degree qualification in Facilities Management
Skills and Abilities
Essential
- Ability to manage high profile/sensitive situations;
- Ability to co-ordinate, manage and motivate a disparate group of Facilities staff in delivering a high quality customer service.
- First class management and team building skills.
- Proven core skills in senior management relating to : Technology, Finance, Staff Management, Health and Safety, Prioritising Workload, Meeting deadlines and Leadership
- Ability to Negotiate to successful business conclusions
- High level of communication skills, including written, oral and presentation skills to large groups of people
- Ability to use and act on own judgement
- Skills associated with Chairing Committee Meetings
Desirable
- Ability to Chair Disciplinary Hearing and make and deliver sound judgement accordingly
- High speed accurate typing skills
Knowledge and Experience
Essential
- Experience at senior level (5 years +)
- Proven experience within the main key areas of the role;
- Managing budgets in the region of £2 Million in a demanding environment
- Proven track record in delivering financial targets
- Experience of delivering income targets and how to achieve year on year increases
- Delivering change with time frame
- Proven track record of leading projects to successful conclusion
- Running Committee meeting accurately and professionally
- Chairing disciplinary hearings
Desirable
- Developing policy and procedure, specific and diverse;
- Implementing policy and monitoring
- Dealing with Professional Bodies/Agencies;
- Delivering high quality services in a demanding environment.
Personal Qualities
Essential
- Effective Leader
- Preparedness to change and lead change;
- Desire to succeed.
- Strong level of ambition and enthusiasm;
- Effective team leader and player
- Willing to learn and develop new skills.
Desirable
- Driver of quality standards
- Ability to function well under pressure;
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
