Job summary
This is an exciting opportunity to work as an important part of the Whittington Education Centre (WEC) team to support the delivery of a range of education and training activities.
A part of the role will be working with the WEC Business Manager to identify opportunities to generate income.
The postholder will also work with key educational leads across multiple professional staff groups and play a pivotal role in identifying and supporting development and delivery of sustainable innovative educational opportunities for Whittington Health and external partners.
Main duties of the job
The Course Coordinator will be responsible for smooth running and organisation of a portfolio of educational events currently run at the WEC and virtually.
The postholder must be able to work autonomously whilst at the same time demonstrating a positive approach to multidisciplinary working. The postholder will need to be able to build good working relationships with both internal and external partners.
The Course Coordinator will be an organised and driven individual with ability to understand key aspects of course development, delivery and evaluation, with the ability to prioritise tasks and work well under pressure.
Flexible working - evening and weekend working may be required as the postholder will need to be on site for events, courses or conferences in support of the delivery of education and training.
About us
WEC is a purpose-built education and training facility for Whittington Health staff and external users. The centre opened in August 2022, with an average footfall of 5,000 people per month.
The WEC team is led by the Assistant Director for Integrated Care Education and the Education Centre Business Manager who overseas the day to day management of the WEC and line manages the team.
The Course Coordinator will also work closely with the Centre administrator and colleagues from other education teams (internal as well as external).
Job description
Job responsibilities
Main duties
- Support all aspects of course management for face to face, hybrid and virtual education and training events ran at the Whittington Education Centre.
- Improve the quality and efficiency of existing programmes by streamlining back-office tasks associated with running training programmes/courses.
- Identify potential areas for training and development work and produce innovative training materials.
- Contribute to the design and effective and efficient delivery of education and training programmes that are responsive to need, patient focussed and in line with Trusts clinical and education strategies.
- Act as the main point of contact on course administration related matters for training facilitators as well as course attendees.
- Act as expert advisor in developing teaching and training initiatives tailored to local needs.
- Maintain a record of all training programmes, participants, feedback, financial and resource management data and any other relevant information which could be used for Trusts annual report and other reports for internal/external stakeholders.
- To be proficient in the use of standard IT packages such as Microsoft Outlook, Word, Excel, PowerPoint and confident in using Microsoft Teams or Zoom.
- Use training management software such as Arlo and Elev8 and have a working knowledge of content sharing and editing tools such as Vimeo or Camtasia.
- Have appetite for creating content for eLearning as well as providing expertise and advice in the use and package development of digital technologies for education.
- Offer flexible support to other internal and external courses as and when required.
- Link with colleagues from other teams across the organisation to share knowledge and resources.
- Engage with clinical and education teams across Whittington Health, Islington and Haringey primary care and social care and other regions and nationally.
- Offer support and provide cover for colleagues within the WEC team on core duties to respond to the needs of the service. There may be other administrative tasks identified that are pertinent to this role and all members of the WEC team are expected to work collaboratively with colleagues to support the delivery of an effective and consistent service across a range of courses and portfolios.
- Actively participate in internal or external meetings to promote the service.
- Work with the WEC Business Manager to shape the direction and capacity of the service.
- Work closely with the Trusts Communications team to support and contribute to the production of service publicity and assist in the development and production of leaflets and other promotional materials.
- Actively participate in preparation of grants/bids seeking funding from internal and external sources
Personal and professional development
- Maintain own professional knowledge and skills in line with Trusts requirements.
- Maintain up-to-date knowledge of current relevant research and development in the field or education.
- Maintain and monitor the quality of own work, prioritise own workload and support and encourage colleagues to maintain the quality of their work.
- Contribute to developments and improvements of the service.
- Aspire to develop competency and/or assessment frameworks for clinical and non-clinical skills training underpinned by standards set locally or nationally.
- Provide appropriate level of support, addressing difficulties where possible and referring when necessary.
- Respond quickly and decisively in situations where circumstances change rapidly.
This is not an exhaustive list of duties and responsibilities, and the postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the WEC Business Manager.
Job description
Job responsibilities
Main duties
- Support all aspects of course management for face to face, hybrid and virtual education and training events ran at the Whittington Education Centre.
- Improve the quality and efficiency of existing programmes by streamlining back-office tasks associated with running training programmes/courses.
- Identify potential areas for training and development work and produce innovative training materials.
- Contribute to the design and effective and efficient delivery of education and training programmes that are responsive to need, patient focussed and in line with Trusts clinical and education strategies.
- Act as the main point of contact on course administration related matters for training facilitators as well as course attendees.
- Act as expert advisor in developing teaching and training initiatives tailored to local needs.
- Maintain a record of all training programmes, participants, feedback, financial and resource management data and any other relevant information which could be used for Trusts annual report and other reports for internal/external stakeholders.
- To be proficient in the use of standard IT packages such as Microsoft Outlook, Word, Excel, PowerPoint and confident in using Microsoft Teams or Zoom.
- Use training management software such as Arlo and Elev8 and have a working knowledge of content sharing and editing tools such as Vimeo or Camtasia.
- Have appetite for creating content for eLearning as well as providing expertise and advice in the use and package development of digital technologies for education.
- Offer flexible support to other internal and external courses as and when required.
- Link with colleagues from other teams across the organisation to share knowledge and resources.
- Engage with clinical and education teams across Whittington Health, Islington and Haringey primary care and social care and other regions and nationally.
- Offer support and provide cover for colleagues within the WEC team on core duties to respond to the needs of the service. There may be other administrative tasks identified that are pertinent to this role and all members of the WEC team are expected to work collaboratively with colleagues to support the delivery of an effective and consistent service across a range of courses and portfolios.
- Actively participate in internal or external meetings to promote the service.
- Work with the WEC Business Manager to shape the direction and capacity of the service.
- Work closely with the Trusts Communications team to support and contribute to the production of service publicity and assist in the development and production of leaflets and other promotional materials.
- Actively participate in preparation of grants/bids seeking funding from internal and external sources
Personal and professional development
- Maintain own professional knowledge and skills in line with Trusts requirements.
- Maintain up-to-date knowledge of current relevant research and development in the field or education.
- Maintain and monitor the quality of own work, prioritise own workload and support and encourage colleagues to maintain the quality of their work.
- Contribute to developments and improvements of the service.
- Aspire to develop competency and/or assessment frameworks for clinical and non-clinical skills training underpinned by standards set locally or nationally.
- Provide appropriate level of support, addressing difficulties where possible and referring when necessary.
- Respond quickly and decisively in situations where circumstances change rapidly.
This is not an exhaustive list of duties and responsibilities, and the postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the WEC Business Manager.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent knowledge gained through experience
- Evidence of commitment to continued professional development and ability to identify and utilise learning opportunities
Desirable
- Qualification or equivalent specialised experience in digital/learning technologies
- Training in designing digital solutions
- Project management qualification
Skills / Abilities
Essential
- Well-developed communication skills, verbal and written
- Established organisational and leadership skills with ability to nurture key relationships and maintain networks
- Demonstrates self-motivation and ability to motivate others
- Ability to interact well with all members of the interprofessional team and at all grades of seniority with diplomacy, persuasion and tact
- Ability to solve problems and make autonomous decisions
- Ability to work independently and as part of a team
- High level of accuracy and attention to detail to produce high quality course materials
- Proficient in the use of standard IT packages such as Microsoft Outlook, Word, Excel, PowerPoint, Microsoft Teams and Zoom
Desirable
- Experience of using training management software such as Arlo or Elev8
- Have a working knowledge of content sharing and editing tools such as Vimeo or Camtasia
Knowledge / Experience
Essential
- Proven track record of the ability to support all aspects of course management
- Experience in organising events - face-to-face and virtual
- Design and develop courses according to agreed budgets and timescales
- Knowledge and experience of designing and implementing blended learning solutions
- Understanding of budget and resource management in relation to course administration
Desirable
- Knowledge and experience of the use of simulation software and VR technology in education or healthcare
- Understand pedagogical principles and how they can be applied using learning technologies
Personal Qualities
Essential
- Motivated to further personal and professional development
- Commitment to the principle of promoting and demonstrating equality and respecting the human rights of others
- Ability to be flexible and support change and have a proactive approach to work
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent knowledge gained through experience
- Evidence of commitment to continued professional development and ability to identify and utilise learning opportunities
Desirable
- Qualification or equivalent specialised experience in digital/learning technologies
- Training in designing digital solutions
- Project management qualification
Skills / Abilities
Essential
- Well-developed communication skills, verbal and written
- Established organisational and leadership skills with ability to nurture key relationships and maintain networks
- Demonstrates self-motivation and ability to motivate others
- Ability to interact well with all members of the interprofessional team and at all grades of seniority with diplomacy, persuasion and tact
- Ability to solve problems and make autonomous decisions
- Ability to work independently and as part of a team
- High level of accuracy and attention to detail to produce high quality course materials
- Proficient in the use of standard IT packages such as Microsoft Outlook, Word, Excel, PowerPoint, Microsoft Teams and Zoom
Desirable
- Experience of using training management software such as Arlo or Elev8
- Have a working knowledge of content sharing and editing tools such as Vimeo or Camtasia
Knowledge / Experience
Essential
- Proven track record of the ability to support all aspects of course management
- Experience in organising events - face-to-face and virtual
- Design and develop courses according to agreed budgets and timescales
- Knowledge and experience of designing and implementing blended learning solutions
- Understanding of budget and resource management in relation to course administration
Desirable
- Knowledge and experience of the use of simulation software and VR technology in education or healthcare
- Understand pedagogical principles and how they can be applied using learning technologies
Personal Qualities
Essential
- Motivated to further personal and professional development
- Commitment to the principle of promoting and demonstrating equality and respecting the human rights of others
- Ability to be flexible and support change and have a proactive approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
