Administration Assistant

Job summary

The Lung Cancer Screening Administrative Assistant will provide reception and routine administrative support to the Lung Cancer Screening Program, ensuring a professional, efficient, and patient-focused service.

The post holder will support patient booking, communication and administrative processes to enable patients to access Lung Health Check appointments and Low Dose CT scans in a timely and organised manner.

The role focuses on following established processes, maintaining accurate patient records, and supporting patient flow through the administrative stages of the pathway.

This role does not include clinical assessment or risk calculation. All clinical decisions and risk-based assessments will be undertaken by trained Patient Contact Assessors (Band 3) or clinical staff.

The post holder will work as part of a wider multidisciplinary team, supporting patients from a range of backgrounds and ensuring clear, compassionate communication at all times.

The service operates six days a week, and this role requires working shifts:

Monday - Friday: 8:00 - 20:00Saturday: 9:00 - 13:00

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• Contact patients to confirm, book and rearrange Lung Health Check and CT scan appointments in line with agreed processes
• Provide clear and consistent information to patients using approved scripts and guidance
• Respond to routine patient queries and escalate clinical or complex queries to the appropriate team member
• Identify practical barriers to attendance and escalate where appropriate
• Manage Did Not Attend (DNA) appointments in line with service protocols
• Support patients from diverse backgrounds, including arranging interpreter services where required

A full UK driving license is essential for this post. Please note that an international driving license is not accepted.

Secondment will be considered for internal candidates - If you are successful after interview, you must obtain approval from your current line manager to accept the offer.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.